Sapling Introduction
Sapling is an AI-powered writing assistant that helps customer-facing teams compose personalized responses more efficiently across messaging platforms.
View MoreWhat is Sapling
Sapling is an AI writing assistant developed by Sapling Intelligence, Inc. to help customer-facing teams in sales, support, and success communicate more effectively with clients. It integrates with CRMs and messaging platforms to provide real-time suggestions and autocompletions, allowing agents to compose personalized responses faster. Sapling utilizes large neural network-based language models to offer grammar checking, spelling corrections, and contextual writing improvements.
How does Sapling work?
Sapling works by sitting on top of existing CRM and messaging systems, analyzing the context of conversations in real-time. Its Sapling Suggest™ feature retrieves relevant responses from a team's knowledge base, allowing agents to quickly insert suggested replies. The Autocomplete Everywhere™ functionality provides AI-powered autocompletions across platforms to speed up message composition. Sapling also offers an AI content detector to identify machine-generated text, and developer tools like APIs and SDKs for integrating language model capabilities into applications. For individual users, Sapling provides a browser extension and web interface for general writing assistance and proofreading.
Benefits of Sapling
By using Sapling, customer-facing teams can significantly improve their productivity by reducing time spent on repetitive messaging tasks. The AI-powered suggestions help agents craft higher-quality, more personalized responses in less time, leading to improved customer satisfaction. Managers gain insights into team communications to better coach and prepare staff. For developers, Sapling's API and SDK allow easy integration of advanced language model features into their own applications. Overall, Sapling enables more efficient and effective business communication across diverse use cases.
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