What are the main features of Sapling?

The main features include: Sapling Suggest™ for retrieving relevant responses from a team response bank, Autocomplete Everywhere™ for deep learning-powered autocomplete suggestions, snippet macros for quick insertion of common responses, grammar checking that catches 60% more issues than other tools, and conversational insights for coaching teams.

How secure is Sapling?

Sapling offers enterprise-grade security with features like: private cloud hosting, TLS and AES-256 data encryption, PII redaction capabilities, self-hosted/on-premises deployment options, Single Sign-On (SSO), SCIM, and Multi-Factor Authentication (MFA).

How long does it take to set up Sapling?

Sapling offers a two-click installation process with onboarding typically taking less than 10 minutes. Teams see greater than 90% adoption from members.

What benefits can teams expect from using Sapling?

According to data, teams using Sapling saw improvements in First Response Time (FRT) from 60.9 hours to 39.4 hours, and Customer Satisfaction (CSAT) increased from 59% to 67% within 90 days of implementation.

Where is Sapling headquartered?

Sapling.ai is located in San Francisco, California, United States.

Sapling Howto

WebsiteContact for PricingAI Email Writer AI Customer Service Assistant AI CRM Assistant

Sapling is an AI-powered writing assistant and communication platform that helps customer-facing teams compose personalized responses more efficiently through real-time suggestions, autocomplete, and quality improvement features.

More Information

Features of Sapling & Use Cases

How to Use Sapling

Sign up for an account: Register for a Sapling account using your email address. A free trial of Sapling Pro is available for 1 month with no credit card required.

Install the browser extension: Install Sapling's browser extension to use it across different websites and platforms. This enables grammar checking, autocomplete, and other features.

Connect to your platforms: Integrate Sapling with your existing tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, or Twilio Flex through their available integrations.

Set up snippets library: Create and organize commonly used responses in the snippets library for quick access. These can be inserted using text expansion shortcuts/macros.

Enable Sapling Suggest: Activate Sapling Suggest to get real-time response suggestions from your team's response bank while chatting with customers.

Use Autocomplete Everywhere: While typing, use the [tab] or [`] key to accept AI-powered autocomplete suggestions that appear across your messaging platforms.

Monitor grammar and language quality: Review and accept Sapling's grammar and spelling suggestions that appear underlined in red to maintain professional communication.

Access analytics and insights: Use the analytics dashboard to monitor team performance, quality scores, and gain insights from customer conversations through natural language processing.

Configure security settings: Set up security features like SSO, SCIM, and MFA if needed. Configure PII redaction and other security policies according to your requirements.

Sapling FAQs

Sapling is a language model copilot that integrates with messaging platforms and CRMs to help customer-facing teams compose personalized responses more efficiently. It provides real-time suggestions, autocomplete features, and response templates to improve response quality and productivity.

Sapling Monthly Traffic Trends

Sapling experienced a 0.3% decline in traffic to 1.16M visits. Despite the release of the Sapling AI Detector with enhanced accuracy and a limited free usage option, the slight decline suggests stable market conditions with no major disruptions.

View history traffic

How to Use Sapling: AI-Powered Business Communication Guide

Sapling Review: AI-Powered Business Communication Tool

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Sapling Howto