Sapling Howto
Sapling is an AI-powered writing assistant and communication platform that helps customer-facing teams compose personalized responses more efficiently through real-time suggestions, autocomplete, and quality improvement features.
View MoreHow to Use Sapling
Sign up for an account: Register for a Sapling account using your email address. A free trial of Sapling Pro is available for 1 month with no credit card required.
Install the browser extension: Install Sapling's browser extension to use it across different websites and platforms. This enables grammar checking, autocomplete, and other features.
Connect to your platforms: Integrate Sapling with your existing tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, or Twilio Flex through their available integrations.
Set up snippets library: Create and organize commonly used responses in the snippets library for quick access. These can be inserted using text expansion shortcuts/macros.
Enable Sapling Suggest: Activate Sapling Suggest to get real-time response suggestions from your team's response bank while chatting with customers.
Use Autocomplete Everywhere: While typing, use the [tab] or [`] key to accept AI-powered autocomplete suggestions that appear across your messaging platforms.
Monitor grammar and language quality: Review and accept Sapling's grammar and spelling suggestions that appear underlined in red to maintain professional communication.
Access analytics and insights: Use the analytics dashboard to monitor team performance, quality scores, and gain insights from customer conversations through natural language processing.
Configure security settings: Set up security features like SSO, SCIM, and MFA if needed. Configure PII redaction and other security policies according to your requirements.
Sapling FAQs
Sapling is a language model copilot that integrates with messaging platforms and CRMs to help customer-facing teams compose personalized responses more efficiently. It provides real-time suggestions, autocomplete features, and response templates to improve response quality and productivity.
Sapling Monthly Traffic Trends
Sapling experienced a 12.3% decline in traffic, reaching 988K visits. Without recent product updates, the decline might be attributed to broader market dynamics, such as increased competition and regulatory changes in the AI sector.
View history traffic
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