Intelli
Intelli is an AI-native customer engagement platform that unifies WhatsApp, website chat, Instagram/Facebook/Messenger, and email into a shared inbox, with AI assistants, automations, broadcasts, and WhatsApp Cloud API access to convert leads and support customers faster.
https://www.intelliconcierge.com/?ref=producthunt
Product Information
Updated:Jun 30, 2026
What is Intelli
Intelli (Intelli Concierge) is a 2024-founded, AI-powered customer experience and conversation management platform designed for B2C businesses to handle support, sales, and marketing in one place. It centralizes customer messages from channels like WhatsApp, web chat, Instagram, Facebook/Messenger, and email into a single team inbox, while adding AI capabilities to automate replies, qualify leads, and run follow-ups. Intelli also operates as a Meta Tech Provider, enabling businesses and developer teams to connect to the WhatsApp Cloud API via a low-code dashboard or direct API access for deeper integrations.
Key Features of Intelli
Intelli is an AI-native customer engagement and support platform that centralizes conversations from WhatsApp, website chat, Instagram, Facebook/Messenger, and email into a shared inbox. It helps teams respond faster with collaboration tools (assignment, visibility) and AI-assisted replies, while also automating lead qualification, FAQs, and follow-ups via AI assistants and no-code conversation flows. On WhatsApp, Intelli provides access to the WhatsApp Cloud API (via embedded signup/low-code setup), enabling broadcasts, template management, analytics, and scalable multi-agent support from one dashboard.
Unified omnichannel shared inbox: Bring WhatsApp, website chat, Instagram, Facebook/Messenger, and email conversations into one place so teams can collaborate without switching tools.
Team collaboration & chat assignment: Assign conversations to specific agents, maintain full inbox visibility, and coordinate responses across support, sales, and marketing teams.
AI assistants for support & sales: Deploy AI-powered conversations that answer FAQs, qualify leads, book appointments, and follow up automatically to prevent leads from going cold.
No-code WhatsApp chatbot builder: Use a visual drag-and-drop flow builder to design conversation paths, add conditions/actions, connect to a knowledge base, and hand off to human agents.
WhatsApp Cloud API enablement (Meta Tech Provider): Connect WhatsApp via Cloud API with embedded signup and manage numbers, automation, templates, webhooks/APIs (for developers), and inbox operations from Intelli.
Broadcast campaigns + analytics: Send personalized WhatsApp broadcasts and run retargeting/follow-up flows with delivery and read analytics to measure campaign performance.
Use Cases of Intelli
Inbound lead capture & qualification for B2C businesses: Automatically engage website and WhatsApp inquiries, collect customer details, qualify intent, and route high-quality leads to sales agents.
Customer support automation for high-volume messaging: Deflect repetitive questions with AI, provide 24/7 responses, and escalate complex issues to human agents with clear ownership and assignment.
Universities and training institutes admissions support: Answer admission FAQs, guide applicants through requirements, and send deadline reminders over WhatsApp and web chat to improve enrollment conversion.
Travel & hospitality guest/customer concierge: Handle booking questions, itinerary updates, and common service requests through WhatsApp/Instagram with automated replies and timely notifications.
Government/NGO program outreach and citizen services: Scale information delivery and two-way engagement via WhatsApp campaigns and automated assistants for FAQs, eligibility checks, and program updates.
Marketing re-engagement and cart/recovery follow-ups: Run WhatsApp broadcasts and automated follow-up sequences to re-engage missed leads, recover abandoned carts, and increase repeat purchases.
Pros
Centralizes multiple customer channels into a single shared inbox, improving response speed and coordination.
Strong WhatsApp capabilities (Cloud API access, broadcasts, templates, analytics) plus no-code AI assistant/flow building.
Supports both non-technical teams (dashboard + visual builder) and developer needs (APIs/webhooks).
Cons
Some advanced capabilities (custom integrations, advanced security, custom AI development) appear to be gated behind Enterprise/custom pricing.
WhatsApp at scale depends on WhatsApp Cloud API policies and template/broadcast constraints set by Meta.
How to Use Intelli
1. Sign up and start a free trial: Go to https://www.intelliconcierge.com/auth/sign-up to create your Intelli account and start the 7-day free trial.
2. Create your organization workspace: In the onboarding flow, set up your organization. This workspace scopes your WhatsApp data, team members, and any API keys you’ll use.
3. Connect your customer channels: From the dashboard, connect the channels your customers use (WhatsApp, Website chat, Facebook, Instagram, Messenger, and/or Email) so all conversations flow into one shared inbox.
4. Set up WhatsApp via Embedded Signup (Cloud API): Use Intelli’s Embedded Signup flow (powered by Meta’s SDK) to link your Meta Business Account and register/connect a WhatsApp phone number to the WhatsApp Cloud API (hosted by Meta).
5. Choose your WhatsApp number setup approach (migration vs coexistence): If you already use the WhatsApp Business App, decide whether to migrate your number to the API or use coexistence (one number on both the app and the API). Coexistence keeps your phone/app working while also enabling the Intelli inbox and API features.
6. Invite your team and configure the shared inbox: Add team members (seats) and start using the unified inbox to centralize threads, collaborate, assign chats to specific teammates, and respond without switching devices.
7. Use AI-assisted replies for faster responses: In the inbox, review AI-suggested replies shown alongside customer messages to speed up support and sales conversations while keeping a consistent tone.
8. Build and deploy a WhatsApp AI Assistant (no-code): Create an AI assistant to handle FAQs, qualify leads, book appointments, and provide 24/7 support. Use the visual drag-and-drop flow builder to design conversation paths and configure intelligent handoffs to human agents.
9. Add your business knowledge for accurate answers: Upload or connect your FAQs, product info, and support documentation so the assistant can answer using your specific business context.
10. Create and manage WhatsApp message templates: Use Intelli’s template management to draft and submit WhatsApp message templates for approval (required for many outbound/business-initiated messages). Keep templates compliant to reduce rejection risk.
11. Run WhatsApp broadcasts and campaigns: Use the WhatsApp broadcast module to send personalized promotions, updates, alerts, and follow-ups to your contact list. Track delivery and campaign performance from the dashboard.
12. Monitor analytics and optimize: Review campaign and inbox analytics (e.g., delivered/read rates and engagement) to refine messaging, improve response speed, and recover missed leads.
13. Configure notifications for time-sensitive messages: Enable timely notifications so your team is alerted when customers send urgent or time-sensitive inquiries.
14. Go live and scale across teams: Use Intelli across customer support, inbound sales, and marketing from the same shared inbox—automating tier-1 support, qualifying leads 24/7, and coordinating human follow-up when needed.
15. (Optional) Integrate via APIs and webhooks for product teams: If you’re a developer team, use Intelli’s REST APIs, webhooks, and documentation to embed WhatsApp Cloud API capabilities into your own product, while still benefiting from Intelli’s tools and dashboard.
16. Upgrade to the plan that matches your use case: Pick a plan based on what you need: Website Widget, WhatsApp Broadcasts, WhatsApp AI Assistant (from $35/month), or Enterprise for custom solutions and integrations. Note that Meta messaging fees apply in addition to Intelli’s subscription.
Intelli FAQs
Intelli is an AI-native customer support and engagement platform that helps B2C businesses manage customer conversations, automate responses, and keep customers engaged from one place.
Intelli Video
Popular Articles
Atoms: A Multi-Agent AI Platform That Transforms Ideas into Launch-Ready Products
May 22, 2026
Nano Banana SBTI: What It Is, How It Works, and How to Use It in 2026
Apr 15, 2026
Atoms Review — The AI Product Builder Redefining Digital Creation in 2026
Apr 10, 2026
Kilo Claw: How to Deploy and Use a True "Do‑It‑For‑You" AI Agent(2026 Update)
Apr 3, 2026
Latest AI Tools Similar to Intelli
Heartbeat
Heartbeat is a versatile platform that offers both an online community-building solution and an AI-powered wellness calling system for seniors and at-risk individuals, featuring customizable spaces, real-time communication, and health monitoring capabilities.
Resonoon
Resonoon is a no-code B2B SaaS platform that enables businesses to create AI-powered voice and chatbots in 30 minutes without technical skills, offering pay-per-conversation pricing.
WhatsBoost
WhatsBoost is an AI-powered WhatsApp marketing platform and official Meta Partner that enables businesses to automate customer communications, manage campaigns, and integrate with multiple services through open APIs.
Vapify
Vapify is a white-label platform that enables agencies to offer Vapi.ai's voice AI solutions under their own brand while maintaining control over client relationships and maximizing revenue.
Popular AI Tools Like Intelli
Salesforce Einstein
Salesforce Einstein is an integrated artificial intelligence platform that brings AI capabilities to Salesforce's CRM products, offering predictive analytics, natural language processing, and machine learning to enhance customer experiences and business processes.
Pernell
Pernell is an AI-powered receptionist app that answers calls, provides summaries and transcripts, and manages follow-ups on your behalf.
Zoho SalesIQ Nova '25
Zoho SalesIQ Nova '25 is a comprehensive update featuring 25+ new enhancements across AI-powered chatbots, GenAI tools, messaging channels, workflows, and integrations to help businesses accelerate customer engagement and sales growth.
HubSpot
HubSpot is an all-in-one AI-powered customer platform that provides marketing, sales, service, operations, and website-building software to help businesses grow.