Best AI tools for AI Customer Service Assistant in 2025

Salesforce Einstein is an integrated artificial intelligence platform that brings AI capabilities to Salesforce's CRM products, offering predictive analytics, natural language processing, and machine learning to enhance customer experiences and business processes.

Pernell is an AI-powered receptionist app that answers calls, provides summaries and transcripts, and manages follow-ups on your behalf.

HubSpot is an all-in-one AI-powered customer platform that provides marketing, sales, service, operations, and website-building software to help businesses grow.

tawk.to is a 100% free live chat software that allows businesses to monitor and chat with visitors on their website or from a customizable page.

Klaviyo is an intelligent marketing automation platform that unifies customer data and powers personalized email, SMS, and other digital marketing campaigns.

Intercom is an AI-powered customer service platform that provides instant support, enhances agent productivity, and delivers insights to support leaders.

Intercom is a complete AI-first customer service platform that provides instant support with an AI agent, AI assistance for support agents, and AI insights for support leaders.

Intercom is an AI-first customer service platform that combines human-quality AI agent capabilities with comprehensive support tools to deliver instant, personalized customer experiences across multiple channels.

Abacus.AI is the world's first AI-assisted end-to-end data science and MLOps platform that enables organizations to build and deploy custom AI systems and agents using state-of-the-art LLMs and machine learning capabilities.

Rufus is Amazon's generative AI-powered shopping assistant that helps customers make informed purchase decisions by answering questions, providing comparisons, and making personalized recommendations based on Amazon's extensive product catalog and web information.

OpenPhone is a collaborative business phone system that combines calls, texts, and contacts in one intuitive app, offering AI-powered features and team collaboration tools for startups and small businesses.

Pi is a personal AI chatbot designed to be a supportive, smart, and always-available companion for conversation, advice, and answers.