Zoho SalesIQ Nova '25
Zoho SalesIQ Nova '25 is a comprehensive update featuring 25+ new enhancements across AI-powered chatbots, GenAI tools, messaging channels, workflows, and integrations to help businesses accelerate customer engagement and sales growth.
https://www.zoho.com/salesiq/nova-25.html?ref=producthunt
Product Information
Updated:Oct 17, 2025
Zoho SalesIQ Nova '25 Monthly Traffic Trends
Zoho SalesIQ Nova '25 received 62.4m visits last month, demonstrating a Slight Growth of 1.5%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Zoho SalesIQ Nova '25
Zoho SalesIQ Nova '25 is the latest major release of Zoho's live chat and customer engagement platform, designed to improve how businesses communicate with prospects and customers. This update introduces significant improvements to the platform's core capabilities, including an enhanced Zobot chatbot builder, Zia's GenAI capabilities, expanded messaging channel features, workflow automation tools, and new integrations. The release focuses on making customer interactions more intelligent, automated, and effective while providing teams with better tools to manage and optimize their engagement strategies.
Key Features of Zoho SalesIQ Nova '25
Zoho SalesIQ Nova '25 is a comprehensive customer engagement platform that introduces 25+ new features and enhancements across multiple areas. It combines AI-powered chatbots, GenAI capabilities, advanced messaging channels, workflow automation, and enhanced mobile functionality. The update includes improvements to Zobot for easier bot building, Zia's GenAI integration for smarter responses, ChatGPT integration for contextual interactions, enhanced messaging capabilities across multiple channels, and new mobile app features for better team productivity.
Enhanced Zobot Builder: Improved chatbot creation with customizable pre-built templates, import/export bot flows functionality, and detailed flow reports for tracking interaction trends and optimizing performance
Dual AI Integration: Combines Zia's GenAI capabilities for generating conversational answers from knowledge base with ChatGPT integration for broader contextual responses and suggestions
Advanced Messaging Channels: Expanded messaging capabilities including WhatsApp broadcast, multi-WABA support, Instagram story replies integration, and appointment scheduling through various messaging channels
Profile-Based Access Control: Granular permission settings allowing administrators to define specific access levels and features for different team members
Use Cases of Zoho SalesIQ Nova '25
E-commerce Customer Support: Automate order status updates, provide product recommendations, and handle customer queries across multiple channels while maintaining conversation context
Sales Team Management: Monitor and guide sales conversations through whisper chat, track performance metrics on TV displays, and manage lead scoring automation
Multi-location Business Communication: Manage multiple WhatsApp Business accounts from a single interface, coordinate responses across different locations, and maintain consistent customer service standards
Pros
Comprehensive integration with multiple messaging channels and platforms
Strong AI capabilities with both proprietary (Zia) and third-party (ChatGPT) integration
Robust mobile app functionality for team productivity
Cons
May require significant setup time to fully utilize all features
Could be overwhelming for small businesses needing simple chat solutions
How to Use Zoho SalesIQ Nova '25
Sign up and Installation: Create a SalesIQ account at zoho.com/salesiq/signup.html and install the code snippet above the </body> tag of your website's HTML source code
Set up Chatbot: Use pre-built templates to create your chatbot, customize flows, and import/export bot configurations. Track bot performance through flow reports to optimize interactions
Configure AI Assistants: Enable Zia's GenAI for Answer Bot to generate conversational responses from your knowledge base. Set up ChatGPT assistant for contextual interactions and response suggestions
Set up Messaging Channels: Connect WhatsApp, Facebook Messenger, Instagram, Telegram channels. Configure WhatsApp templates, set up broadcast messaging, and enable appointment scheduling through messaging channels
Configure User Access: Create custom user profiles with defined permissions to control what team members can see/do in the SalesIQ portal at a feature level
Set up Workflows: Build automated workflows that trigger actions based on events like lead scoring thresholds or missed chats to send notifications
Mobile App Setup: Download SalesIQ mobile app for agents, enable features like WhatsApp templates, Writing Assistant, media editing, call handling, and conversation tagging
Integration Setup: Connect with other tools like Bigin CRM for sales data unification and Zoho Lens for AR-based support. Configure existing integrations with Analytics, CRM etc.
Configure TV Display: Set up SalesIQ on Android/Apple TV to display real-time metrics and KPIs on large screens for team monitoring and meetings
Enable Team Collaboration: Set up Whisper Chat to privately message agents during customer conversations for guidance without interrupting the chat flow
Zoho SalesIQ Nova '25 FAQs
Zoho SalesIQ Nova '25 is the latest feature release that includes 25+ new features and enhancements across various areas including Zobot, GenAI, messaging channels, workflows, integrations and more. It's designed to improve user experience, make prospect/customer communications more effective, and optimize workflows.
Zoho SalesIQ Nova '25 Video
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Analytics of Zoho SalesIQ Nova '25 Website
Zoho SalesIQ Nova '25 Traffic & Rankings
62.4M
Monthly Visits
#420
Global Rank
#19
Category Rank
Traffic Trends: Jul 2024-Jun 2025
Zoho SalesIQ Nova '25 User Insights
00:15:35
Avg. Visit Duration
13.91
Pages Per Visit
25.51%
User Bounce Rate
Top Regions of Zoho SalesIQ Nova '25
US: 25.64%
IN: 16.14%
BR: 5.6%
CA: 4.22%
AE: 3.81%
Others: 44.58%
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