Heep AI
Heep.ai is an AI-powered restaurant assistant that automates customer interactions across WhatsApp, Instagram, Messenger, and voice calls to handle bookings, inquiries, and guest communications 24/7.
https://heep.ai/?ref=producthunt
Product Information
Updated:Sep 9, 2025
What is Heep AI
Heep AI is a sophisticated AI host platform specifically designed for modern restaurants to streamline their guest communications and booking management. The platform serves as a virtual restaurant assistant that operates around the clock, integrating seamlessly with popular booking systems like OpenTable and Sevenrooms while offering support in multiple languages. Born from solving real restaurant problems like handling late guests and last-minute bookings, Heep has evolved into a comprehensive solution that helps restaurants manage their digital presence and guest interactions efficiently.
Key Features of Heep AI
Heep AI is an AI-powered host assistant designed specifically for restaurants, providing 24/7 automated customer service across multiple channels including WhatsApp, Instagram, Messenger, and voice calls. It handles restaurant bookings, guest inquiries, and integrates with popular reservation systems like OpenTable and SevenRooms to manage tables efficiently. The platform offers multilingual support, real-time responses, and analytics to help restaurants optimize their operations and improve guest experiences.
Multichannel Communication: Handles guest interactions across WhatsApp, Instagram, Messenger, and voice calls with instant responses in multiple languages
Booking System Integration: Seamlessly connects with major reservation platforms to manage table bookings and availability in real-time
Analytics Dashboard: Provides detailed insights into booking trends, conversion rates, and guest interactions to optimize restaurant operations
Natural Language Processing: Uses advanced AI to understand context and handle guest inquiries naturally, going beyond simple scripted responses
Use Cases of Heep AI
Restaurant Reservation Management: Automatically handles table bookings, modifications, and cancellations while managing waitlists and availability
Customer Service Automation: Responds to common guest inquiries about menu, hours, policies, and special requests 24/7
Multi-Location Restaurant Groups: Manages bookings and inquiries across multiple restaurant locations while maintaining consistent service standards
Pros
Saves staff time (average 2+ hours per day per host)
Provides 24/7 instant response capability
Supports multiple languages for global guest communication
Increases booking conversion rates by 25%
Cons
Requires API access to booking systems which may involve additional fees
Limited to specific communication channels and booking platforms
May require initial setup and customization time
How to Use Heep AI
Create a Heep Account: Sign up for a Heep account at app.heep.ai and choose your subscription plan (Starter, Pro, or Business)
Connect Communication Channels: Link your WhatsApp, Instagram, Messenger, and phone number to enable Heep to handle communications across these platforms
Integrate Booking System: Connect Heep to your existing booking system (OpenTable, SevenRooms, etc.) through API integration to manage reservations
Customize Settings: Configure your menus, communication tone, booking logic, and business hours to match your restaurant's needs
Set Up Language Preferences: Choose from multiple language options to enable Heep to communicate with guests in their preferred language
Review Dashboard: Familiarize yourself with the dashboard where you can monitor bookings, conversations, response times, and analytics
Test the System: Run test conversations and bookings to ensure everything is working correctly during the 7-day free trial period
Go Live: Once configured, let Heep automatically handle guest inquiries, reservations, and phone calls 24/7
Heep AI FAQs
Heep AI is an AI host assistant designed for restaurants that handles bookings, guest questions, and voice calls automatically 24/7 across WhatsApp, Instagram, and Messenger platforms.
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