Arbyn
Arbyn is a Shopify-native AI customer service and sales agent that handles email and live chat 24/7 in your brand voice, can take real actions on orders (like address changes, refunds, cancellations, returns, discounts, reships, and gift cards with approval), and charges a simple flat monthly price with no per-ticket fees.
https://arbyn.app/?ref=producthunt
Product Information
Updated:Aug 14, 2026
What is Arbyn
Arbyn is an AI customer support and sales agent built specifically for Shopify stores. It works across key customer channels—email and live chat today (with Instagram, Facebook Messenger, and SMS listed as coming soon)—to answer questions, recommend products and bundles, and help shoppers before and after purchase. Unlike tools that require building a knowledge base, Arbyn reads your store context on installation (orders, catalog, policies, and shipping zones) so it can respond with accurate, store-aware answers quickly. It’s designed to sound like you through a “voice fingerprint” approach and operates on a flat pricing model with three plans (Free, $59, or $99/month), including 150 free AI conversations per month on the Starter plan.
Key Features of Arbyn
Arbyn is a Shopify-native AI customer support and sales agent that handles live chat and email 24/7 in your brand voice, automatically pulls store context (orders, catalog, policies, shipping zones), and can take real actions inside Shopify. It resolves common requests like order tracking and address changes autonomously, while money-moving actions (cancel, refund, gift card, discount, reship, return) are gated behind a one-tap approval. It includes guardrails (shadow mode, confidence thresholds, refund ceilings, escalation rules, kill switch) plus analytics and revenue attribution, and is sold on a flat monthly price with no per-ticket overages (Free/$59/$99; includes 150 free conversations/month).
Omnichannel support agent (email + live chat): Runs a single AI agent across email and on-site chat to answer customers 24/7, with additional channels (Instagram DMs, Facebook Messenger, SMS) listed as coming soon.
Shopify-native actions with approval controls: Performs operational tasks directly in Shopify: auto-updates shipping addresses, and (with one-tap approval) cancels orders, issues refunds, applies discounts, sends gift cards, reships orders, and starts/handles returns.
Brand-voice “Voice Fingerprint”: Drafts replies in your store’s tone and style; calibrates by learning from early approvals/edits so responses read like they were written by your team rather than a generic bot.
Guardrails engine and smart escalation: Lets you define rules for refunds/returns, fraud signals, edge cases, and escalation triggers; low-confidence or sensitive conversations route to a human with full context attached.
Fast setup with automatic store context ingestion: Installs from the Shopify App Store and reads orders, catalog, policies, and shipping zones on install—no separate knowledge base required; connects to Gmail/Outlook/custom domains and sends from your support address.
Analytics + revenue attribution: Tracks response time, resolution rate, sentiment/CSAT, and attributes sales Arbyn drives (e.g., upsells) by tagging actions on Shopify orders and reporting revenue impact.
Use Cases of Arbyn
Ecommerce order operations automation: For Shopify stores handling high volumes of “where is my order?”, address changes, cancellations, and returns—Arbyn can resolve most requests automatically and queue approvals for refunds/cancellations to reduce workload and speed up response times.
Customer service coverage for lean teams: Small or fast-growing brands can offer 24/7 multilingual support without adding headcount, using shadow mode + confidence thresholds to safely ramp up automation.
Post-purchase retention and recovery: Automates after-order workflows like shipment tracking updates, return initiation, reship handling, and review requests to reduce churn and improve customer satisfaction.
On-site sales assistant and upsell agent: Acts as a product expert in live chat to answer product questions, recommend items, suggest bundles, and help convert browsing customers into buyers.
Cart recovery and re-engagement campaigns: Reaches out to shoppers who abandon carts, browse without purchasing, or go quiet after prior orders, using chat-based recommendations and offers to drive incremental revenue.
Pros
Flat-rate pricing with a free tier (150 conversations/month) and no per-ticket/overage fees, making costs predictable as volume grows.
Can take real, Shopify-native actions (address changes, refunds/cancellations with approval) instead of only answering questions.
Strong safety controls (shadow mode, confidence thresholds, refund ceilings, escalation rules, kill switch) reduce automation risk.
Cons
Some channels are listed as “coming soon” (e.g., Instagram DMs, Facebook Messenger, SMS), so current omnichannel coverage may be limited to email and live chat.
Requires Shopify (and store data access) to deliver its core automation and in-admin actions, limiting fit for non-Shopify businesses.
Money-moving actions still require human approval, which can reduce full end-to-end automation for certain workflows.
How to Use Arbyn
1) Install Arbyn from the Shopify App Store: In Shopify, open the Shopify App Store listing for “Arbyn: AI Live Chat & Chatbot” and click Install. If prompted, log in to your Shopify account and select the store you want to connect. After install, Arbyn will read your store context (orders, catalog, policies, shipping zones) automatically so you don’t need to build a knowledge base first.
2) Confirm your plan and conversation allowance: Choose the plan that matches your expected volume: Starter (free, 150 AI conversations/month), Growth ($59, 500/month), or Agent ($99, unlimited). The sources indicate all plans include the same features; the only difference is the monthly conversation cap.
3) Connect your support email inbox: Connect the inbox you use for customer support (Gmail, Outlook, or a custom domain). Arbyn will send replies from your address (e.g., [email protected]), so customers won’t see a third-party sender.
4) Turn on live chat (and place the widget on your storefront): Enable Arbyn’s live chat channel so customers can message you directly from your site. Arbyn will use the same “agent” and the same Shopify context across channels.
5) Start in Shadow Mode for the first ~50 conversations: Run Arbyn in Shadow Mode initially: it drafts replies but does not send them. Review, edit if needed, and approve drafts. The sources state Arbyn uses these approvals to calibrate to your brand voice (“Voice Fingerprint”).
6) Configure confidence handling (what gets auto-sent vs. queued): Set a confidence threshold so low-confidence drafts are routed to you instead of being sent automatically. This keeps edge cases from auto-resolving.
7) Configure guardrails for money-moving actions: Set rules for actions that affect money and risk: refund ceilings (per refund and per day), fraud signals, and escalation triggers (e.g., chargebacks, legal threats, “lawyer,” or specific customer/order tags). Per the sources, anything that moves money waits for your approval, and Arbyn won’t act outside the boundaries you set.
8) Enable/disable Shopify-native actions you want Arbyn to perform: Toggle on the actions you want Arbyn to handle inside Shopify. Based on the sources, Arbyn can: update shipping addresses autonomously; and (with your one-tap approval) cancel orders, issue refunds, apply discounts, send gift cards, reship orders, and process returns.
9) Let Arbyn handle common requests end-to-end: As customer emails/chats arrive, Arbyn will classify intent, pull the relevant Shopify data (order status, fulfillment state, tracking, policies), draft a reply in your voice, and take the allowed action. Example from the sources: for an address-change request on an unfulfilled order, Arbyn can validate the new address, update it in Shopify, and send the customer a confirmation reply.
10) Approve actions that require approval (one tap): When Arbyn proposes an action that moves money (refund, cancellation, gift card, discount, reship/return steps), review the proposed action and approve with a single click/tap. After approval, Arbyn performs the action in Shopify and notifies the customer.
11) Monitor Shopify order timeline logging for auditing: Use Shopify’s order timeline to review what Arbyn did. The sources state Arbyn logs actions (refunds, address changes, returns, replies) to the Shopify order timeline so there are no “invisible” actions.
12) Use analytics to track performance and outcomes: Review Arbyn’s analytics dashboard to monitor customer satisfaction (CSAT) per resolved conversation, response times, resolution rates, and sentiment across channels.
13) Use Arbyn’s sales features in chat (optional): Enable/support sales workflows such as product recommendations, bundles, and in-chat upsells. The sources also mention outreach use cases like abandoned cart recovery, browse-but-didn’t-buy outreach, and past-customer re-engagement, plus revenue attribution tagged on Shopify orders.
14) Pause everything instantly with the kill switch (if needed): If you want to stop automation immediately, use the kill switch in Arbyn’s dashboard. Per the sources, this pauses all channels so new messages queue for you and open replies pause mid-draft until you resume.
Arbyn FAQs
Arbyn is an AI customer service and sales agent for Shopify that handles live chat and email support 24/7. It replies in your brand voice, can recommend products, track orders, and perform Shopify-native actions like updating shipping addresses and (with approval for money-moving tasks) canceling orders, issuing refunds, sending gift cards, reshipping, and starting returns.
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