24/7.ai 紹介

WebsiteAI Customer Service Assistant

[24]7.ai is a customer engagement solutions provider that uses AI and human insight to deliver personalized, effortless customer experiences across voice and digital channels.

詳細情報

24/7.aiとは

[24]7.ai is a company that specializes in customer engagement solutions, combining artificial intelligence technology with human expertise to improve customer service interactions. Founded in 2000 and headquartered in San Jose, California, [24]7.ai offers a comprehensive platform called [24]7.ai Engagement Cloud that incorporates conversational AI, omnichannel capabilities, and over 20 years of contact center operational experience. The company serves global brands across various industries, helping them enhance customer satisfaction, boost agent productivity, and drive revenue growth while lowering costs.

24/7.aiはどのように機能しますか？

[24]7.ai's core offering, the Engagement Cloud platform, uses advanced conversational AI to understand customer intent and provide personalized interactions across voice, messaging, and live support channels. The platform integrates AI assistance into every customer and agent interaction, allowing for seamless transitions between automated self-service and human agent support. [24]7.ai's solutions can be deployed as software-as-a-service (SaaS) or through managed services, where the company operates the contact center on behalf of clients. The technology enables businesses to build services once and deploy them across multiple channels, with AI continuously learning and improving from each interaction to enhance future engagements.

24/7.aiの利点

By using [24]7.ai's solutions, companies can achieve significant improvements in customer experience metrics, including higher Net Promoter Scores and increased customer satisfaction. The platform's AI-driven automation capabilities can lead to over 60% service automation rates, freeing up human agents to focus on more complex, high-value interactions. This results in cost savings and improved operational efficiency. Additionally, [24]7.ai's technology helps drive sales growth through personalized campaigns and optimized sales interactions across channels. The combination of AI and human insight allows for faster issue resolution, more consistent customer experiences, and the ability to handle a higher volume of customer interactions effectively.