Solidroad
Solidroad is an AI-powered training and assessment platform for customer-facing teams that enables realistic conversation simulations and personalized feedback.
https://solidroad.com/
Product Information
Updated:Nov 9, 2024
What is Solidroad
Solidroad is an AI-first training and assessment platform designed for customer-facing teams in sales, support, and customer success. Founded by Mark Hughes and Patrick Finlay, former Intercom employees, Solidroad aims to revolutionize how organizations develop and manage talent at scale. The platform turns a company's knowledge base into immersive training programs, allowing employees to practice realistic conversations with AI-simulated customers and receive personalized feedback.
Key Features of Solidroad
Solidroad is an AI-powered training and assessment platform designed for customer-facing teams. It transforms company knowledge into immersive training programs, allowing users to create lessons, simulate realistic conversations, and receive real-time coaching and feedback. The platform offers features like custom AI coaches, multi-channel simulations, and performance analytics to help teams improve their skills and drive revenue.
AI-Powered Role-Play Simulations: Practice realistic conversations with AI-generated prospects and customers across video, voice, chat, and email channels.
Custom AI Coaches: Create personalized AI coaches to deliver lessons and provide tailored feedback based on company-specific knowledge and best practices.
Real-Time Feedback and Coaching: Receive immediate AI-generated feedback and coaching tied to custom scorecards during simulations.
Performance Analytics: Access comprehensive analytics and reporting to track individual and team performance across different interaction types.
Multi-Language Support: Practice conversations and receive coaching in multiple languages to support global teams.
Use Cases of Solidroad
Sales Team Training: Improve sales skills through AI-simulated customer interactions and personalized feedback.
Customer Service Onboarding: Accelerate new hire training for customer support teams with realistic scenario practice.
Product Knowledge Assessment: Evaluate and improve team members' product knowledge through interactive AI-driven lessons and quizzes.
Compliance Training: Ensure team compliance with regulations and company policies through simulated scenarios and assessments.
Leadership Development: Practice and refine management skills through AI-simulated employee interactions and coaching sessions.
Pros
Saves time and resources in training and onboarding processes
Provides consistent, scalable feedback and coaching
Offers flexible, on-demand practice opportunities
Supports multiple languages and interaction channels
Cons
May require significant setup time to customize AI coaches and scenarios
Effectiveness depends on the quality of input data and scenario design
Potential for high costs, especially for enterprise-level implementations
How to Use Solidroad
Sign up for an account: Visit the Solidroad website and sign up for a free trial or paid plan based on your team size and needs.
Create lessons: Use prompts, documents, or public links to create training lessons that will be delivered by your customizable AI coach.
Build simulations: Create realistic simulations across video, voice, chat and email channels for your team to practice with.
Customize AI coach: Set up and customize your AI coach to deliver lessons and provide feedback based on your company's needs.
Have reps practice: Have your sales reps or customer-facing team members practice conversations with the AI coach in any language.
Receive real-time feedback: Learners get real-time coaching and feedback from the AI tied to custom scorecards you create.
Review performance: Managers and trainers can review how the team is performing across different channels and interaction types.
Iterate and improve: Use the insights and analytics provided to continually refine your training program and improve rep performance.
Solidroad FAQs
Solidroad is an AI-powered training and assessment platform for customer-facing teams. It turns a company's knowledge base into immersive training programs and provides realistic simulations for sales calls and customer interactions.
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Analytics of Solidroad Website
Solidroad Traffic & Rankings
13.1K
Monthly Visits
#1073908
Global Rank
#9325
Category Rank
Traffic Trends: Aug 2024-Nov 2024
Solidroad User Insights
00:13:52
Avg. Visit Duration
13.69
Pages Per Visit
23.57%
User Bounce Rate
Top Regions of Solidroad
NL: 39.51%
US: 31.41%
IE: 16.44%
GT: 5.72%
GB: 4.8%
Others: 2.13%
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