tawk.to
tawk.to is a 100% free live chat software that allows businesses to monitor and chat with visitors on their website or from a customizable page.
https://tawk.to/
Product Information
Updated:12/11/2024
What is tawk.to
tawk.to is the world's #1 live chat software, used by millions of businesses to communicate with billions of customers. It provides a comprehensive customer communication platform that includes live chat, ticketing, knowledge base, and CRM features - all for free. tawk.to aims to help businesses get closer to their customers by being available when and where customers need support. With no limits on agents, chat volumes, or websites, tawk.to offers enterprise-level features without any cost.
Key Features of tawk.to
tawk.to is a 100% free live chat software that offers comprehensive features including real-time visitor monitoring, ticketing, knowledge base, and multi-channel communication. It supports unlimited agents, customizable widgets, and is available in 45+ languages. The platform provides robust tools for customer engagement, team collaboration, and support management without any cost or feature limitations.
Real-time Visitor Monitoring: Track visitor activity, page views, and customer journeys in real-time to provide timely and contextual support.
Multi-channel Communication: Engage with customers through live chat, ticketing system, knowledge base, and optional video/voice add-ons.
Customizable Chat Widget: Tailor the chat widget's appearance, behavior, and language to match your brand and website design.
Team Collaboration Tools: Assign conversations, use internal messaging, and share knowledge base articles for efficient teamwork.
Detailed Analytics and Reporting: Access comprehensive insights on chat volumes, agent performance, and customer satisfaction.
Use Cases of tawk.to
E-commerce Customer Support: Provide instant assistance to online shoppers, answer product queries, and guide them through the purchasing process.
SaaS Onboarding and Technical Support: Offer real-time guidance to new users, troubleshoot issues, and provide technical support for software products.
Small Business Customer Service: Enable small businesses to offer professional customer support without the need for expensive software or large teams.
Educational Institution Inquiries: Handle student and parent inquiries about admissions, courses, and campus information efficiently.
Pros
100% free with no limitations on agents or features
Comprehensive set of features including live chat, ticketing, and knowledge base
Easy to set up and integrate with websites
Available in 45+ languages
Cons
Branding removal requires a paid add-on
Some users report occasional delays in chat and email notifications
Advanced features like screen sharing are not included in the free version
How to Use tawk.to
Sign up for a tawk.to account: Go to tawk.to and create a free account by providing your email address and setting up a password.
Add the tawk.to widget to your website: Copy the JavaScript snippet provided by tawk.to and paste it into the HTML of your website. This will add the chat widget to your site.
Customize the chat widget: Use the tawk.to dashboard to customize the appearance and behavior of your chat widget, including colors, position, language, and more.
Set up agents: Add team members as agents who can respond to chats. Assign roles and permissions as needed.
Configure notifications: Set up email and mobile notifications so you're alerted when new chats come in.
Create shortcuts and canned responses: Set up pre-written responses to common questions to help agents respond quickly.
Build a knowledge base: Create a searchable knowledge base of articles to help visitors find answers on their own.
Monitor and respond to chats: Use the tawk.to dashboard or mobile app to view visitor activity and respond to incoming chats in real-time.
Review chat history and analytics: Analyze chat transcripts and metrics to improve your customer service over time.
Integrate with other tools: Connect tawk.to with your CRM, help desk, and other business tools using available integrations.
tawk.to FAQs
Yes, tawk.to is completely free to use with no limits on agents, chat volumes, or sites. They generate revenue by offering optional Hired Agent services for $1/hr, but the core software is free.
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Analytics of tawk.to Website
tawk.to Traffic & Rankings
9.4M
Monthly Visits
#6018
Global Rank
#23
Category Rank
Traffic Trends: May 2024-Oct 2024
tawk.to User Insights
00:05:28
Avg. Visit DTabsNavuration
5.29
Pages Per Visit
45.79%
User Bounce Rate
Top Regions of tawk.to
US: 14.79%
IN: 10.68%
PK: 6.77%
BR: 5.71%
GB: 4.5%
Others: 57.56%
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