tawk.to is a live chat and customer support platform that helps businesses communicate with their customers in real-time.
Visit Website
https://tawk.to/
Product Information
Updated:18/03/2024
What is tawk.to
tawk.to is a cloud-based live chat and customer support platform designed to help businesses communicate with their customers in real-time. It provides a comprehensive suite of tools and features to manage customer inquiries, resolve issues, and improve customer satisfaction. With tawk.to, businesses can engage with their customers across multiple channels, including websites, mobile apps, and messaging platforms.
Key Features of tawk.to
tawk.to offers a range of features to enhance customer support and engagement, including live chat, ticketing, and automation tools.
Live Chat: tawk.to allows businesses to engage with customers in real-time through live chat, enabling quick resolution of customer inquiries and issues.
Ticketing System: tawk.to's ticketing system helps businesses manage customer inquiries and issues efficiently, ensuring that no customer query goes unresolved.
Automation Tools: tawk.to's automation tools enable businesses to automate routine tasks, such as assigning tickets and sending responses, freeing up support agents to focus on complex issues.
Multi-Channel Support: tawk.to supports multiple channels, including websites, mobile apps, and messaging platforms, allowing businesses to engage with customers across various touchpoints.
Pros
Easy to set up and use
Customizable chat widgets and branding
Multi-channel support
Automation tools for efficient support
Cons
Limited reporting and analytics
No built-in knowledge base or FAQ section
Limited integration with third-party tools
Use Cases of tawk.to
E-commerce websites
SaaS companies
Customer support teams
Marketing agencies
How to Use tawk.to
Sign up for a tawk.to account and create a new chat widget.
Customize the chat widget to match your brand's style and design.
Install the chat widget on your website or mobile app.
Configure automation rules and workflows to streamline support processes.
Assign agents to manage customer inquiries and issues.
tawk.to FAQs
Yes, tawk.to offers a free plan with limited features. Paid plans are also available with additional features and support.
Analytics of tawk.to Website
tawk.to Traffic & Rankings
7.6M
Monthly Visits
#7373
Global Rank
#81
Category Rank
Traffic Trends: Mar 2024-May 2024
tawk.to User Insights
00:05:44
Avg. Visit Duration
5.49
Pages Per Visit
49.55%
User Bounce Rate
Top Regions of tawk.to
US: 16.2%
IN: 9.85%
PK: 7.05%
BR: 5.43%
GB: 5.26%
Others: 56.22%
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