24/7.ai
[24]7.ai is a customer engagement solutions provider that uses AI and human insight to deliver personalized, effortless customer experiences across voice and digital channels.
Visit Website
https://247-inc.com/
Product Information
Updated:09/10/2024
What is 24/7.ai
[24]7.ai is a company that specializes in customer engagement solutions, combining artificial intelligence technology with human expertise to improve customer service interactions. Founded in 2000 and headquartered in San Jose, California, [24]7.ai offers a comprehensive platform called [24]7.ai Engagement Cloud that incorporates conversational AI, omnichannel capabilities, and over 20 years of contact center operational experience. The company serves global brands across various industries, helping them enhance customer satisfaction, boost agent productivity, and drive revenue growth while lowering costs.
Key Features of 24/7.ai
[24]7.ai is a customer engagement platform that combines artificial intelligence with human insight to deliver personalized customer experiences across voice and digital channels. It offers an integrated suite of conversational AI services, contact center software, and business process outsourcing services, built on over 20 years of operational expertise. The platform aims to streamline customer interactions, boost agent productivity, and drive business growth through automation and AI-assisted human support.
Conversational AI: Advanced AI technology that can understand and automate over 50% of human interactions across channels.
Omnichannel Engagement: Ability to build services once and deploy across voice and messaging channels, with seamless transitions between channels.
AI/Human Blending: Combines AI capabilities with human agent insights to accelerate interactions and resolutions.
[24]7.ai Engagement Cloud: Integrated contact center software platform built on operational expertise and infused with AI.
BPO Services: Offers business process outsourcing services to manage contact centers in addition to software.
Use Cases of 24/7.ai
Customer Service Automation: Automate routine customer service inquiries across channels to reduce costs and improve response times.
Sales Growth: Personalize campaigns and manage sales interactions to capitalize on every customer touchpoint.
Contact Center Optimization: Streamline contact center operations with AI-assisted agents and intelligent routing.
Digital Transformation: Enable digital self-service capabilities to meet changing customer preferences.
Pros
Combines AI technology with human operational expertise
Offers both software and managed services
Drives high rates of service automation
Provides omnichannel engagement capabilities
Cons
May be complex to fully implement and integrate
Potential data security concerns as highlighted by past incidents
Could reduce need for human agents, impacting jobs
How to Use 24/7.ai
Determine your customer service needs: Assess whether you need contact center software, outsourced agent services, or both.
Explore [24]7.ai Engagement Cloud: If you need contact center software, look into [24]7.ai Engagement Cloud, their AI-powered customer engagement platform.
Consider BPO services: If you need outsourced contact center management, explore [24]7.ai's business process outsourcing services.
Implement conversational AI: Utilize [24]7.ai's conversational AI capabilities to automate customer interactions across voice and digital channels.
Integrate omnichannel support: Set up omnichannel customer service using [24]7.ai's platform to provide consistent experiences across channels.
Train agents: If using [24]7.ai's agent services, work with them to train agents on using their AI-assisted tools and following best practices.
Monitor and optimize: Use [24]7.ai's analytics and reporting capabilities to track KPIs and continuously improve customer service operations.
24/7.ai FAQs
[24]7.ai is a customer service software and services company that uses artificial intelligence and machine learning to provide personalized customer experiences across voice and digital channels.
Official Posts
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Analytics of 24/7.ai Website
24/7.ai Traffic & Rankings
135.9K
Monthly Visits
#291550
Global Rank
#72
Category Rank
Traffic Trends: May 2024-Sep 2024
24/7.ai User Insights
00:04:54
Avg. Visit DTabsNavuration
4.58
Pages Per Visit
29.62%
User Bounce Rate
Top Regions of 24/7.ai
PH: 76.7%
IN: 23.3%
Others: 0%
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