24/7.ai is a customer service software and services company that uses artificial intelligence and machine learning to provide targeted customer service.
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24/7.ai

Product Information

Updated:11/04/2024

What is 24/7.ai

24/7.ai is a leading provider of AI-powered customer service solutions. Founded in April 2000 by P. V. Kannan and Shanmugam Nagarajan, the company is headquartered in San Jose, California. With over 15,000 employees, 24/7.ai offers a range of services including conversational AI, chatbots, and digital self-service technology to help businesses improve their customer experience. The company has been recognized for its innovative solutions, including being listed as one of America's Most Promising Companies by Forbes in 2013.

Key Features of 24/7.ai

24/7.ai offers a comprehensive suite of AI-powered customer service solutions, including conversational AI, chatbots, and digital self-service technology.
Conversational AI: 24/7.ai's conversational AI technology enables businesses to automate customer interactions, improving efficiency and reducing costs.
Chatbots: The company's chatbots can detect sentiment, recognize nuances in written and spoken language, and understand customer intent, providing personalized support.
Digital Self-Service Technology: 24/7.ai's digital self-service technology allows customers to find solutions on their own, reducing the need for human intervention and improving overall customer satisfaction.
Integration with Human Agents: The company's AI solutions seamlessly integrate with human agents, enabling them to focus on high-value interactions and improving overall customer experience.

Pros

Improves customer satisfaction through personalized support
Increases efficiency and reduces costs through automation
Enhances agent productivity by focusing on high-value interactions
Provides comprehensive analytics for better decision-making

Cons

May require significant upfront investment
Can be complex to implement and integrate with existing systems
May not be suitable for all types of businesses or industries

Use Cases of 24/7.ai

Customer service and support
Sales and marketing
IT and operations
Executive decision-making

How to Use 24/7.ai

Step 1: Contact 24/7.ai's sales team to discuss your business needs and requirements.
Step 2: Determine the best solution for your business based on the company's offerings.
Step 3: Implement the chosen solution with the assistance of 24/7.ai's implementation team.
Step 4: Train your agents on the new system and integrate it with your existing processes.

24/7.ai FAQs

24/7.ai is a customer service software and services company that uses artificial intelligence and machine learning to provide targeted customer service.

Analytics of 24/7.ai Website

24/7.ai Traffic & Rankings
75.8K
Monthly Visits
#193304
Global Rank
#51
Category Rank
Traffic Trends: Apr 2024-Jun 2024
24/7.ai User Insights
00:02:39
Avg. Visit Duration
3.35
Pages Per Visit
11.13%
User Bounce Rate
Top Regions of 24/7.ai
  1. GT: 36.06%

  2. TR: 5.06%

  3. IN: 4.86%

  4. CO: 3.72%

  5. BS: 3.64%

  6. Others: 46.67%

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