Yuma Social AI
Yuma Social AI is an AI-powered customer support automation platform that monitors, classifies, and responds to social media interactions across Facebook and Instagram to help e-commerce brands manage their social presence efficiently.
https://yuma.ai/social-ai?ref=producthunt
Product Information
Updated:Feb 28, 2026
Yuma Social AI Monthly Traffic Trends
Yuma Social AI received 27.6k visits last month, demonstrating a Significant Growth of 82%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Yuma Social AI
Yuma Social AI is a comprehensive social media customer support solution designed specifically for e-commerce businesses. It acts as an AI agent that automatically handles customer interactions across social channels like Facebook and Instagram, providing instant responses while maintaining brand voice and compliance. The platform combines advanced AI technology with customizable automation rules to help brands scale their social media customer service without adding headcount.
Key Features of Yuma Social AI
Yuma Social AI is an automated social media customer support solution that monitors, classifies, and responds to interactions across Facebook, Instagram and other social platforms. It uses AI to analyze comment intent and sentiment, provide instant on-brand responses, handle customer service inquiries, moderate content, and protect brand reputation - all while maintaining consistent brand voice and compliance through multiple safety checks.
Automated Response Management: Automatically classifies and responds to social media comments based on intent and sentiment, with customizable rules for different types of interactions while maintaining brand voice
Safety & Compliance Controls: Multiple quality checks for AI-generated replies to catch hallucinations, policy violations, or tone drift, with hard limits and guidelines to ensure brand compliance
Content Moderation: Automatically detects and handles spam, negative content, and inappropriate comments while escalating sensitive issues to human agents
Analytics Dashboard: Comprehensive tracking of response times, engagement metrics, sentiment trends and automation performance across all social channels
Use Cases of Yuma Social AI
E-commerce Customer Service: Handle order status inquiries, product questions, and support requests coming through social media channels with automated responses
Review Management: Automatically thank customers for positive reviews while flagging and escalating critical feedback for manager attention
Brand Protection: Monitor and moderate all social mentions in real-time to quickly address negative comments and maintain brand reputation
Influencer Engagement: Provide specialized handling of high-value users and influencers through popularity-based targeting and customized responses
Pros
Quick setup with minimal technical configuration required
Comprehensive safety checks and compliance controls
Real-time monitoring and response across multiple social platforms
Detailed analytics and performance tracking
Cons
Limited support for multiple languages
Lacks real-time collaboration capabilities
Infrequent updates for bug fixes and new features
How to Use Yuma Social AI
Connect Social Media Accounts: Connect your Facebook and Instagram pages through Yuma's one-click setup process. The system will automatically pull in your brand rules and social accounts.
Define Automation Rules: Set up rules for different types of social interactions - specify how the AI should respond to positive comments, customer support requests, and other engagement types. Configure rules based on platform, interaction type, sentiment, and intent.
Configure Safety Settings: Set up safety guardrails including blocked topics, restricted actions, and escalation triggers. Enable Safety Guard to run quality checks on AI-generated replies before posting to catch any issues.
Customize Brand Voice: Set your brand's persona description, tone preferences (e.g., empathetic, professional), verbosity levels, and custom guidelines to ensure AI responses match your brand voice consistently.
Enable Spam Protection: Activate Spam Shield to automatically flag or hide spam, phishing links, and bot comments to keep your social feeds clean.
Set Up Private Message Handling: Configure how the system should handle conversations that need to move to private channels - the AI will post a brief public reply inviting users to DM and then continue the conversation privately.
Configure Analytics: Set up your social metrics dashboard to track key performance indicators like response times, engagement rates, sentiment trends, and automation rates.
Start Gradual Rollout: Begin with a small percentage of interactions handled by AI, review performance, and gradually increase automation coverage as you gain confidence in the system.
Monitor and Optimize: Use the Engagement View to monitor all social interactions, review AI actions, and make adjustments to rules and settings as needed to improve automation performance.
Yuma Social AI FAQs
Yuma Social AI is an AI-powered tool that monitors, classifies, and automatically responds to Facebook and Instagram comments for e-commerce brands. It handles social media customer support by automating responses while maintaining brand voice and compliance.
Yuma Social AI Video
Analytics of Yuma Social AI Website
Yuma Social AI Traffic & Rankings
27.6K
Monthly Visits
#787590
Global Rank
#842
Category Rank
Traffic Trends: Jul 2024-Jun 2025
Yuma Social AI User Insights
00:00:37
Avg. Visit Duration
3.19
Pages Per Visit
38.45%
User Bounce Rate
Top Regions of Yuma Social AI
FR: 16.37%
IN: 15.32%
US: 15.02%
ES: 5.21%
DE: 5.17%
Others: 42.9%
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