Reviewik Introduction
Reviewik is an AI-powered customer feedback analysis tool that helps businesses uncover product pain points and user sentiments from support emails.
View MoreWhat is Reviewik
Reviewik is a copilot for customer success departments, designed to analyze user feedback collected in support mailboxes. It uses advanced AI and natural language processing to extract valuable insights from customer communications. Reviewik helps businesses understand user sentiments, identify product issues, and discover feature requests by automatically processing and categorizing feedback across multiple languages.
How does Reviewik work?
Reviewik works by integrating with a company's support email system. Users specify and verify their support email address, then set up email forwarding to a Reviewik-provided mailbox. The AI then analyzes the forwarded emails, performing sentiment analysis, topic segregation, and keyword extraction. It presents insights through various visualizations including sentiment trends, topic analysis, and feature request summaries. The system can process feedback in multiple languages, making it versatile for global businesses. Reviewik also helps surface bugs quickly by identifying common pain points mentioned in user emails.
Benefits of Reviewik
By using Reviewik, businesses can gain deeper insights into customer experiences without manual analysis of support emails. The AI-powered sentiment analysis helps teams understand user emotions and pain points, while trend and keyword analysis inform product development priorities. The multi-language support allows companies to understand feedback from a global user base. Reviewik enables faster identification of bugs and feature requests, potentially improving product quality and user satisfaction. Overall, it empowers customer success and product teams to make data-driven decisions based on user feedback, potentially leading to improved products and increased customer retention.
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