Reviewik
Reviewik is an AI-powered customer feedback analysis tool that helps businesses uncover product pain points and user sentiments from support emails.
https://reviewik.io/
Product Information
Updated:Sep 5, 2024
What is Reviewik
Reviewik is a copilot for customer success departments, designed to analyze user feedback collected in support mailboxes. It uses advanced AI and natural language processing to extract valuable insights from customer communications. Reviewik helps businesses understand user sentiments, identify product issues, and discover feature requests by automatically processing and categorizing feedback across multiple languages.
Key Features of Reviewik
Reviewik is an AI-powered customer feedback analysis tool that helps businesses gain insights from their support mailbox. It offers sentiment analysis, topic segregation, keyword analysis, and trend tracking to identify product pain points, feature requests, and bugs. The platform supports multiple languages and provides visualizations to help teams understand user feedback and improve their products.
AI-based Sentiment Analysis: Uses artificial intelligence to analyze user emotions, pains, and drivers around key product features.
Topic and Trend Analysis: Segregates feedback into topics and analyzes trends to understand what users are saying about the app over time.
Keyword Analysis: Identifies important keywords to gauge the success rate of particular features and releases.
Feature Request Discovery: Helps identify what new features or expansions users are requesting for the product.
Bug Detection: Quickly surfaces bugs and user pain points to aid in swift problem resolution.
Multi-language Support: Analyzes feedback in multiple languages, providing insights regardless of the user's language.
Use Cases of Reviewik
Software Product Management: Product managers can use Reviewik to track user sentiment about new features and prioritize development based on user feedback.
Customer Support Optimization: Support teams can identify common issues and pain points to improve response times and create better documentation.
Marketing Strategy Development: Marketers can analyze user sentiment and feature requests to refine messaging and target the right audience.
Quality Assurance: QA teams can use the bug detection feature to quickly identify and address software issues reported by users.
Pros
Easy integration with existing email support systems
Comprehensive analysis of user feedback with AI
Multi-language support for global businesses
Visual representations of data for easy understanding
Cons
Requires forwarding of customer emails, which may raise privacy concerns
Effectiveness may depend on the volume and quality of customer feedback received
How to Use Reviewik
Sign up for an account: Go to the Reviewik website and click 'Get Started' to create an account.
Specify your email address: Enter the email address you use to collect customer feedback.
Verify your email address: Complete the email verification process to confirm ownership of the address.
Set up email forwarding: Reviewik will provide you with a @reviewik.io email address. Set up forwarding from your customer feedback email to this address.
Wait for analysis: Reviewik will now analyze the forwarded emails using AI to extract insights.
View sentiment analysis: Check the dashboard to see AI-based sentiment analysis of user feedback, emotions, and key feature insights.
Analyze trends: Use the trends analysis feature to see what users are saying about your app over time.
Review keywords: Examine keyword analysis to understand success rates for specific features and releases.
Discover feature requests: Look at the feature request section to learn what new capabilities users want.
Monitor for bugs: Use Reviewik to quickly identify user pain points and potential bugs.
Reviewik FAQs
Reviewik is an AI-powered tool that analyzes customer feedback from support emails to provide insights about product pain points, feature requests, and user sentiment.
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