Tidio
Tidio is an AI-powered all-in-one customer service platform that combines live chat, chatbots, help desk ticketing, and email marketing to help businesses provide efficient customer support and boost sales.
https://www.tidio.com/?utm_source=aipure
Product Information
Updated:Nov 14, 2025
Tidio Monthly Traffic Trends
Tidio received 896.6k visits last month, demonstrating a Slight Growth of 4.4%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Tidio
Founded in 2013 in Szczecin, Poland, Tidio is a global leader in customer service software trusted by over 300,000 businesses worldwide. The platform is designed specifically for small and medium-sized enterprises, offering a user-friendly interface that enables businesses to manage all customer communications in one place. With offices in San Francisco, Warsaw, and Szczecin, Tidio has grown to over 180 employees and has raised $26.8M in funding to continue expanding its AI-powered customer service capabilities.
Key Features of Tidio
Tidio is an all-in-one customer service platform that combines live chat, AI-powered chatbots, help desk, and automation features. It offers real-time customer communication through multiple channels including website chat, email, and social media, with its Lyro AI Agent capable of handling up to 67% of repetitive queries. The platform includes customizable chat widgets, automated workflows, ticketing systems, and integrations with popular platforms like Shopify and WordPress, making it particularly suitable for small and medium-sized businesses.
Lyro AI Agent: An advanced AI chatbot that can handle up to 67% of customer queries automatically, with human-like responses and brand voice alignment capabilities
Multichannel Communication Hub: Centralizes customer interactions from live chat, email, Facebook Messenger, Instagram, and WhatsApp into a single dashboard
Customizable Automation Flows: Visual flow builder that allows creation of automated conversation paths and triggers based on visitor behavior, with no coding required
Help Desk System: Comprehensive ticketing system with team collaboration tools, automated routing, and customer interaction history tracking
Use Cases of Tidio
E-commerce Customer Support: Provides 24/7 automated support for online stores, handling product inquiries, order status updates, and shopping assistance while capturing leads
Real Estate Lead Generation: Helps real estate agencies qualify leads and schedule property viewings automatically through chat interactions
Healthcare Patient Services: Manages appointment scheduling and basic patient inquiries while maintaining GDPR compliance and data security
SaaS Product Support: Offers technical support and product guidance through automated responses and live agent assistance when needed
Pros
Easy setup and integration with popular platforms
High AI resolution rate (67%) for automated customer support
Comprehensive feature set combining live chat, AI, and help desk capabilities
Cons
Advanced features only available in higher-tier plans
Mobile app has limited functionality compared to desktop version
Pricing can become expensive as team size and features grow
How to Use Tidio
Create a Tidio Account: Visit www.tidio.com and click 'Get started free' button. Provide your email address, password, and website URL to create a new account. You can also use available platforms to download the ready-to-use Tidio plugin.
Install Tidio on Your Website: For WordPress users: Go to Plugins section, search for 'Tidio Live Chat', click 'Install Now' and activate the plugin. For other platforms, follow the integration instructions provided during setup. The process is designed to be smooth and requires no coding.
Configure Basic Settings: Complete the initial product tour and customize your chat widget appearance. Set up your operating hours, choose widget colors, position, and visibility options. You can also customize the initial message visitors see when opening the chat window.
Access the Conversations Tab: Most of your use of Tidio will exist within the 'Conversations' tab (the chat bubble icon in the left-hand menu). This is where you'll see and respond to all incoming messages from various channels.
Handle Customer Conversations: When a visitor uses the chat tool, you'll see a new conversation appear in the Unassigned section. Respond by typing in the conversation window and hitting Enter. You can send files or pictures using the paper clip icon or by drag-and-drop.
Set Up Automated Responses: Create quick responses for common questions and set up automated triggers based on user behavior like time on page or exit intent. You can also enable chatbot flows to handle repetitive queries automatically.
Integrate Additional Channels: Connect your Facebook Messenger, Instagram, and email accounts to manage all communications from a single dashboard. Messages from different channels will appear with distinct identifiers in your conversation panel.
Monitor Performance: Use the analytics section to track visitor information, conversation history, and team performance. You can view details such as customer location, operating system, and current page URL to better understand your visitors.
Tidio FAQs
Tidio is an AI-powered customer service platform that helps businesses improve their customer support through live chat, AI chatbots, and help desk features. It includes Lyro AI Agent for automated responses, Flows for rules-based chatbots, and integrations with multiple communication channels like WhatsApp, Instagram, and Messenger.
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Analytics of Tidio Website
Tidio Traffic & Rankings
896.6K
Monthly Visits
#44495
Global Rank
#87
Category Rank
Traffic Trends: Jul 2024-Jun 2025
Tidio User Insights
00:04:33
Avg. Visit Duration
5.66
Pages Per Visit
44.03%
User Bounce Rate
Top Regions of Tidio
US: 21.97%
IN: 7.93%
PL: 6.39%
CA: 6.06%
GB: 5.34%
Others: 52.31%
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