Syncly (YC W23)
Syncly (YC W23) is an AI-powered customer intelligence platform that helps brands analyze and derive actionable insights from customer feedback across multiple channels to prevent churn and drive growth.
https://syncly.app/?ref=producthunt
Product Information
Updated:Aug 22, 2025
Syncly (YC W23) Monthly Traffic Trends
Syncly (YC W23) received 6.9k visits last month, demonstrating a Slight Decline of -4.7%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Syncly (YC W23)
Founded in 2022 by Joseph Lee, Jongsoo Keum, and Kwan Yoon, Syncly is a Y Combinator-backed startup that revolutionizes how companies understand and act on customer feedback. Based in San Francisco, the company has received significant backing from prominent investors including SoftBank, 500 Global, and Rebel. Syncly serves as a comprehensive solution for businesses looking to transform scattered customer communications into strategic insights, helping brands like Kimberly-Clark, Brita, Neuro, and Laura Geller make data-driven decisions.
Key Features of Syncly (YC W23)
Syncly (YC W23) is an AI-powered customer intelligence platform that centralizes and analyzes customer feedback from multiple channels including support tickets, product reviews, social media, and surveys. It uses AI to automatically categorize feedback, analyze sentiment, and provide actionable insights in real-time, helping brands understand customer issues, prevent churn, and improve their product and service offerings without manual tagging.
AI-Powered Auto-Categorization: Automatically tags and categorizes customer feedback into granular topics using AI, eliminating the need for manual classification
Multi-Channel Integration: Centralizes feedback from various sources including Intercom, Slack, Salesforce, social media, and surveys into a single dashboard
Dynamic Sentiment Analysis: Provides real-time sentiment analysis across customer communications to identify potential issues and trends
Social Listening AI: Analyzes video content and social media mentions to track brand perception and discover influencer opportunities
Use Cases of Syncly (YC W23)
Immigration Service Optimization: Boundless Immigration used Syncly to analyze customer issues by visa application type, leading to improved service delivery and reduced churn
Product Development Enhancement: Cardda replaced Productboard with Syncly to create a centralized feedback system, significantly reducing feedback-to-feature implementation time
Developer Tool Support: Terra API utilized Syncly to manage customer support across hundreds of Discord channels, creating a comprehensive view of user issues
Pros
Eliminates manual feedback tagging and analysis
Provides comprehensive integration with multiple platforms
Offers real-time insights and alerts for proactive issue resolution
Cons
May require initial setup and integration effort
Pricing information not readily available
How to Use Syncly (YC W23)
Sign up for Syncly: Visit syncly.app and click on 'Get a demo' or 'Get started for free' to create your account
Connect your feedback channels: Integrate your customer feedback sources like support tickets, product reviews, social media comments, surveys, and chat platforms (Intercom, Slack, Salesforce, etc.)
Centralize feedback: All customer feedback will be automatically consolidated into one clear view within the Syncly dashboard
Enable AI auto-tagging: Let Syncly's AI automatically categorize and tag feedback into specific topics and sentiment categories without manual work
Analyze insights: Use natural language queries (like ChatGPT) to ask questions about your customer feedback and get data-backed answers with direct customer quotes
Monitor real-time alerts: Set up alerts to get notified about emerging issues or trends in customer feedback that require attention
Generate reports: Create and share real-time reports across your organization to keep teams aligned on customer insights
Take action: Use the insights to make data-driven decisions about product improvements, customer experience enhancements, and churn prevention
Track social media (optional): Use Syncly Social for video content analysis, influencer discovery, and competitive analysis across social media platforms
Syncly (YC W23) FAQs
Syncly is an AI-native customer intelligence platform that helps brands analyze and gain insights from customer feedback across multiple sources including support tickets, product reviews, and social comments.
Syncly (YC W23) Video
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Analytics of Syncly (YC W23) Website
Syncly (YC W23) Traffic & Rankings
6.9K
Monthly Visits
#2101483
Global Rank
#5258
Category Rank
Traffic Trends: Jul 2024-Jun 2025
Syncly (YC W23) User Insights
00:02:01
Avg. Visit Duration
3.49
Pages Per Visit
43.8%
User Bounce Rate
Top Regions of Syncly (YC W23)
US: 67.25%
IN: 29.15%
GB: 3.59%
Others: NAN%
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