Spokk
Spokk is a customer feedback management platform that helps businesses collect, measure, and respond to customer experiences while generating AI-powered public reviews and measuring staff performance.
https://www.spokk.io?ref=aipure
Product Information
Updated:Jun 16, 2025
Spokk Monthly Traffic Trends
Spokk received 2.6k visits last month, demonstrating a Moderate Growth of 44.1%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Spokk
Spokk is a comprehensive customer experience (CX) measurement tool designed to help businesses retain customers and prevent customer churn. Founded after a personal experience with poor customer service in healthcare, Spokk addresses the critical gap between customer dissatisfaction and business awareness. It provides a semi-anonymous platform where businesses can gather authentic feedback, manage customer experiences, and take prompt action to resolve issues before they escalate to negative public reviews.
Key Features of Spokk
Spokk is a comprehensive customer feedback management platform that helps businesses collect, analyze and respond to customer experiences. It combines verified feedback collection, AI-powered review generation, staff performance measurement, and customer communication tools. The platform enables businesses to quickly address negative experiences, convert feedback into public reviews, and retain customers through features like automated coupon distribution and two-way messaging.
Verified Feedback Collection: Collects customer feedback through unique SMS links containing customer and purchase data, ensuring authentic and traceable feedback in under 20 seconds
AI Review Generation: Automatically generates review drafts based on collected feedback that customers can share on public platforms like Google and G2
Staff Performance Tracking: Enables customers to rate staff members on a 5-star scale and provides analytics for measuring employee performance over time
Interactive Response System: Allows businesses to reply to feedback, conduct two-way conversations, and send customized coupon codes to encourage customer retention
Use Cases of Spokk
Healthcare Services: Hospitals and clinics can collect patient feedback and quickly address service issues to improve patient care and satisfaction
Retail Business: Stores can track customer satisfaction, measure staff performance, and convert positive experiences into public reviews
Service Industry: Service-based businesses can identify customer pain points, manage their online reputation, and implement improvement strategies based on feedback
Pros
Simple and quick feedback collection process (20 seconds)
Comprehensive features for both feedback collection and response management
Affordable credit-based pricing compared to enterprise CX solutions
Cons
Relatively new platform compared to established survey tools
Limited integration options mentioned in the sources
How to Use Spokk
Create an account: Visit spokk.io and create a new account using your Facebook profile or Google ID
Set up your business profile: Enter your business information and customize your feedback collection settings
Create feedback request: Generate a unique feedback link that will contain customer and purchase data
Send feedback request to customers: Send the feedback link to customers via SMS for them to provide feedback (takes about 20 seconds to complete)
Review customer feedback: Monitor incoming feedback through the dashboard, including written comments and attribute-based ratings
Generate AI review drafts: The system automatically generates review drafts based on customer feedback that can be posted on platforms like Google, G2, etc.
Respond to feedback: Reply to customer feedback via email and send coupon codes to encourage response rates and revisits
Collect testimonials: Request video and text testimonials from satisfied customers to use as marketing content
Monitor staff performance: Track staff ratings and performance metrics through the 5-star rating system provided by customers
Analyze data: Use the dashboard to review customer satisfaction trends and identify areas for improvement
Spokk FAQs
Spokk is a customer feedback app that helps businesses collect and respond to customer feedback, measure staff performance, and manage customer experience. It allows companies to gather verified feedback through SMS links and helps prevent customer churn.
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Analytics of Spokk Website
Spokk Traffic & Rankings
2.6K
Monthly Visits
#4781403
Global Rank
-
Category Rank
Traffic Trends: Jun 2024-May 2025
Spokk User Insights
00:00:15
Avg. Visit Duration
1.9
Pages Per Visit
39.33%
User Bounce Rate
Top Regions of Spokk
US: 51.41%
GB: 22.07%
IN: 21.76%
FR: 4.76%
Others: NAN%
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