Solidroad Introduction
Solidroad is an AI-powered training and assessment platform for customer-facing teams that enables realistic conversation simulations and personalized feedback.
View MoreWhat is Solidroad
Solidroad is an AI-first training and assessment platform designed for customer-facing teams in sales, support, and customer success. Founded by Mark Hughes and Patrick Finlay, former Intercom employees, Solidroad aims to revolutionize how organizations develop and manage talent at scale. The platform turns a company's knowledge base into immersive training programs, allowing employees to practice realistic conversations with AI-simulated customers and receive personalized feedback.
How does Solidroad work?
Solidroad works by creating AI-powered simulations across multiple channels including video, voice, chat, and email. Users can create lessons from prompts, documents, or public links, which are then delivered through a customizable AI coach. Employees practice conversations with the AI coach in any language, receiving real-time coaching and feedback tied to custom scorecards. The platform also provides analytics and reporting features, allowing managers and trainers to track team performance across different interaction types and channels. Additionally, Solidroad integrates with CRM systems and other tools to provide a comprehensive training and assessment solution.
Benefits of Solidroad
Using Solidroad offers several benefits to organizations. It significantly reduces the time and resources required for training, with reports of saving up to 10 hours of manager time per month and achieving 50% faster speed to proficiency for new hires. The platform enables consistent, scalable coaching through AI-generated feedback, ensuring all team members receive equal attention. It also allows companies to assess rep performance before they interact with real customers, helping maintain key performance indicators. By providing immersive, engaging training experiences, Solidroad helps improve employee skills, leading to better customer interactions and potentially higher customer satisfaction scores.
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