Répondia
Répondia is an AI-powered intelligent messaging system that automatically handles missed calls and converts them into reservations via WhatsApp for restaurants and hospitality businesses.
https://repondia.com/?utm_source=aipure
Product Information
Updated:Sep 29, 2025
What is Répondia
Répondia is a French intelligent messaging solution designed specifically for the hospitality industry, particularly restaurants, private beaches, and festive venues. It serves as a smart backup system that ensures no business opportunity is lost due to missed calls. The system connects directly to the establishment's phone line and leverages artificial intelligence to manage customer interactions when staff are unavailable to answer calls.
Key Features of Répondia
Répondia is an intelligent call management solution that transforms missed calls into business opportunities through AI-powered messaging. It automatically handles missed calls by redirecting them to WhatsApp, understands customer inquiries through AI, manages reservations, answers frequently asked questions, and seamlessly integrates with existing booking systems. The service operates in multiple languages and provides real-time notifications to staff while maintaining a VIP channel for special clients.
AI-Powered Message Understanding: Uses artificial intelligence to comprehend customer messages and automatically process their requests, including reservations and inquiries
Multi-Channel Integration: Connects with various communication platforms, primarily WhatsApp, and integrates with existing booking systems for seamless operation
Real-Time Staff Interface: Provides an intuitive interface for staff to confirm reservations and take control of conversations when necessary
Multilingual Support: Automatically detects customer language and phone number to communicate naturally in their preferred language
Use Cases of Répondia
Restaurant Reservation Management: Handles booking requests, manages table availability, and responds to dining-related inquiries even during peak hours or off-hours
Private Beach Management: Manages seasonal bookings for beach facilities, handles last-minute requests, and prioritizes clients based on sunbed and parasol availability
Entertainment Venue Booking: Processes booking requests for nightlife venues and entertainment facilities while maintaining VIP client relationships
Pros
Quick setup and implementation (takes only minutes to configure)
Increases business revenue (reported 3% increase for restaurants)
24/7 automated response capability
Excellent customer support and responsiveness
Cons
Requires API access to existing booking systems for full functionality
Primarily focused on hospitality industry applications
How to Use Répondia
Connect phone line: Connect Répondia to your business phone line to automatically handle missed calls
Configure settings: Set up your business details, operating hours, and customize AI responses according to your establishment's preferences
Enable WhatsApp integration: When calls are missed, the system automatically transfers communications to WhatsApp for customer interactions
Access dashboard: Use the intuitive interface to monitor reservations, confirm bookings, and take control of conversations when needed
Train AI responses: Provide key information to the AI so it can handle frequent questions and adapt reservation handling based on your preferences
Connect booking tools: Integrate with your existing reservation system API for seamless data transfer and real-time availability updates
Monitor communications: Track all customer interactions, reservations, and AI responses through the centralized dashboard
Manage VIP channel: Use the dedicated private channel for handling VIP clients and concierge communications
Répondia FAQs
Lorsqu'un client laisse un message vocal, l'IA de Répondia analyse automatiquement sa demande (date, heure, nombre de personnes) et répond directement sur WhatsApp. Si des précisions sont nécessaires, elle pose les questions. Ensuite, elle transmet la réservation aux équipes pour validation et intégration au système de réservation.
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