Permut
Permut is an AI-powered customer feedback platform that uses intelligent agents to drive customer loyalty, collect insights, and generate revenue through personalized conversations across multiple channels.
https://permut.com/?ref=producthunt
Product Information
Updated:Jul 15, 2025
What is Permut
Permut is an innovative AI technology company that provides AI agents designed to transform how businesses interact with and gather feedback from their customers. The platform replaces traditional surveys with natural conversations, enabling companies across retail, travel, healthcare, and entertainment industries to better understand their customers through AI-driven interactions. Built with enterprise-grade security and compliance, Permut focuses on delivering personalized customer experiences at scale while maintaining brand consistency.
Key Features of Permut
Permut is an AI-powered customer feedback and engagement platform that uses intelligent agents to conduct natural conversations with customers across multiple channels. It combines customer listening, feedback collection, and analysis capabilities to help businesses gather deeper insights, measure satisfaction, and drive customer loyalty. The platform features AI agents that adapt to each customer interaction, learn over time, and integrate with existing business systems while maintaining brand consistency.
AI-Powered Conversational Agents: Intelligent agents that adapt tone, timing, and behavior based on customer interactions while maintaining brand voice and improving over time
Omnichannel Integration: Seamless engagement across WhatsApp, SMS, Calls and other channels with unified agent interaction
Real-time Analytics Dashboard: Interactive dashboard providing instant insights on NPS, VoC, sentiment analysis with AI-powered trend detection and automated reporting
Enterprise Integration: Connects with existing CRM, POS and data sources to provide agents with full operational context
Use Cases of Permut
Retail Customer Feedback: Collect detailed product reviews and purchase experience feedback through natural conversations instead of traditional surveys
Travel & Hospitality Satisfaction Monitoring: Measure guest satisfaction and gather feedback across multiple touchpoints of the customer journey
Healthcare Patient Experience: Gather patient feedback and monitor satisfaction levels while maintaining compliance and security requirements
Early Churn Prevention: Identify signs of customer dissatisfaction early through conversation analysis to enable proactive retention efforts
Pros
Offers more natural and engaging feedback collection compared to traditional surveys
Provides comprehensive integration with existing business systems
Features continuous learning and improvement of AI agents
Cons
May require initial setup and training time to properly reflect brand voice
Dependency on integration with existing systems for full functionality
How to Use Permut
Sign up for an account: Visit app.permut.com/signup to create a new account and get started with the platform
Deploy your AI agent: Configure your AI agent with your brand's tone, knowledge base, and policies so it can accurately represent your company
Connect your tech stack: Integrate your CRM, POS, and other internal data sources to give your AI agent full operational context
Set up targeted campaigns: Define your goals and target audiences. The AI agent will know who to reach out to, when to contact them, and why
Launch conversations: Let your AI agent engage with customers across multiple channels like WhatsApp, SMS, and calls to gather feedback
Monitor dashboard: Access the AI-powered dashboard to view key metrics like NPS, VoC, sentiment analysis and engagement in real-time
Review insights: Analyze the AI-generated insights, trends and recommendations to improve your customer experience and business operations
Generate reports: Use the automated reporting feature to create and share tailored reports with your team without manual effort
Permut FAQs
Permut is an AI-native feedback platform that uses intelligent agents to collect customer feedback, measure satisfaction, and drive customer loyalty. It replaces traditional surveys with natural conversations across multiple channels like WhatsApp, SMS, and calls.
Permut Video
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