Intryc
Intryc is an AI-powered quality assurance platform that automates and streamlines customer support evaluation, providing real-time insights, agent training, and performance monitoring at scale.
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Product Information
Updated:Oct 16, 2025
What is Intryc
Founded in 2023 by Alex Marantelos, Dimitrios Ilias, and George Pastakas, Intryc is a San Francisco-based company that revolutionizes customer support quality assurance through artificial intelligence. Born from the founders' extensive experience at tech giants like Meta, Amazon, Revolut, and Confluent, Intryc addresses the critical challenge faced by enterprises managing millions of customer support tickets annually. Traditional manual QA methods only cover 4-5% of interactions, but Intryc's AI-driven platform enables 100% coverage of customer interactions in real-time, while cutting costs in half.
Key Features of Intryc
Intryc is an AI-powered quality assurance platform for customer support that automates the evaluation of customer interactions, provides real-time insights, and offers agent training capabilities. The platform can analyze 100% of customer interactions in real-time at half the cost of traditional methods, while offering features like intelligent sampling, automatic workload distribution, customizable evaluation criteria, and AI-powered simulations for agent training.
AI-Powered Quality Assurance: Automatically evaluates 100% of customer interactions in real-time using customizable AI models trained on company-specific knowledge bases and playbooks
Intelligent Sampling & Workload Distribution: Provides automated sampling with custom rules and attributes, distributing work efficiently across QA teams while ensuring statistically significant coverage
AI Simulations & Training: Offers role-playing capabilities using real past tickets with instant AI scoring, reducing agent onboarding time by 50% and saving training hours
Comprehensive Analytics & Insights: Generates actionable insights across product, support infrastructure, and SOPs while automatically detecting emerging trends and issues
Use Cases of Intryc
Enterprise Customer Support QA: Large companies with high ticket volumes can automate their QA process to evaluate all customer interactions while reducing costs and maintaining quality
Regulated Industries Compliance: Financial services and travel companies can ensure compliance by evaluating both conversations and process steps in customer interactions
Agent Training & Development: Customer support teams can use AI simulations for efficient onboarding and continuous training of support agents using real-world scenarios
Performance Management: Support team leads can track agent performance, identify areas for improvement, and provide data-driven coaching based on comprehensive evaluations
Pros
Significant cost reduction (up to 50%) compared to manual QA processes
Comprehensive coverage with ability to evaluate 100% of interactions
Exceptional customer support and implementation assistance
Flexible and customizable to specific company needs
Cons
Requires initial setup and configuration time
Limited AI response generation capabilities during simulations
Relatively new platform (founded in 2023)
How to Use Intryc
Sign Up and Integration: Create an account on Intryc and integrate it with your existing customer support platforms through one-click integration with 20+ supported helpdesks and knowledge base applications
Set Up Custom Rules and Sampling: Configure your custom rules, tags, and attributes from your data sources and SOPs to set up statistically significant samples for QA evaluation
Configure Evaluation Criteria: Customize your evaluation criteria and instructions including empathy, tone, language, agent compliance, investigation, and resolution adherence based on your company's standards
Set Up User Roles and Permissions: Manage and control users, groups, and user tags according to your organization's structure and workflows to ensure proper access levels
Enable AI QA Evaluation: Activate AI-powered evaluation to automatically assess up to 100% of customer interactions across all channels (chat, email, voice) in real-time
Implement Training Simulations: Set up AI simulations using real past tickets for agent training and role-playing, allowing agents to receive instant feedback and scoring
Monitor Performance Analytics: Use the dashboard to track agent performance, customer satisfaction, evaluation insights, and identify areas for improvement through comprehensive reporting
Review AI-Generated Coaching: Access AI-generated coaching content based on QA data to identify underperforming behaviors and get actionable improvement suggestions
Generate Insights Reports: Use the platform to generate comprehensive insights about DSAT analysis, sentiment analysis, evaluation insights, and agent performance metrics
Intryc FAQs
Intryc is an AI-powered quality assurance platform that automates customer support ticket reviews, provides real-time insights, and helps improve agent performance. Founded in 2023, it helps companies evaluate 100% of customer interactions at half the cost of manual QA.
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