Hivinq
Hivinq is a customer support automation platform that helps teams streamline their support workflow by analyzing customer queries and facilitating team collaboration.
https://hivinq.com/?ref=producthunt
Product Information
Updated:Jan 15, 2026
What is Hivinq
Hivinq is a modern customer support solution that combines team messaging, automated query analysis, and collaborative response workflows in one platform. It provides an integrated workspace where support teams can manage customer communications, work together on responses, and leverage automated assistance to improve efficiency.
Key Features of Hivinq
Hivinq appears to be a team communication and customer support platform that combines chat functionality with automated analysis and learning capabilities. It offers channels, direct messaging, and a system that helps analyze and streamline customer support responses to reduce turnaround times.
Team Communication Channels: Organized communication through channels like all-hands, bug-reports, and social, plus direct messaging between team members
Customer Query Analysis: AI-powered analysis of customer queries to determine confidence levels and appropriate response paths
Automated Learning System: Platform learns from team interactions and support replies to improve response efficiency over time
Multi-Tab Interface: Support for multiple conversation tabs and threaded discussions for better organization
Use Cases of Hivinq
Customer Support Teams: Streamline customer query handling and reduce response times by 3X through automated analysis
Internal Team Communication: Facilitate organized communication between team members through channels and direct messages
Bug Tracking and Reports: Dedicated channels for tracking and discussing technical issues and bug reports
Pros
Reduces customer support turnaround times significantly
Offers money-back guarantee if specified results aren't achieved
Combines team chat with automated support features
Cons
May require initial setup and configuration
Limited information available about pricing and implementation details
How to Use Hivinq
Sign up/Login: Create an account or login to access the Hivinq platform through their authentication system
Navigate Channels: Use the left sidebar to access different channels like all-hands, bug-reports, and social channels
Direct Messaging: Send direct messages to team members by selecting their profile from the Direct Messages section
Join Huddles: Participate in huddles for team discussions and collaboration
Create Drafts: Write and save message drafts before sending them
Add New Channels: Create new channels for specific topics or teams using the 'Add channels' option
Invite Team Members: Use the 'Invite people' feature to add new team members to your Hivinq workspace
Use Support Features: Leverage the customer support features that help reduce turnaround times by 3X through automated responses and team collaboration
Hivinq FAQs
Hivinq appears to be a customer support and team collaboration platform that helps streamline customer service operations through an AI-powered system.
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