Helploom
Helploom is a lightweight, affordable customer support software that provides unlimited live chat, help center capabilities, and AI-powered support for solo founders and small teams.
https://helploom.com/?ref=producthunt
Product Information
Updated:Dec 12, 2025
What is Helploom
Helploom is a customer support platform created by solopreneur Preet as an alternative to overwhelming, bloated, and overpriced support tools in the market. It's designed specifically for solo founders and small teams, offering a straightforward solution that includes live chat functionality, knowledge base management, and AI assistance. Unlike traditional support tools that charge per agent, customer, or message, Helploom provides a simple, flat-rate pricing model starting at $29/month with unlimited usage.
Key Features of Helploom
Helploom is a lightweight, affordable customer support software designed for solo founders and small teams. It offers unlimited live chat functionality, a customizable help center, and AI-powered 24/7 support through a simple website integration. The platform features a shared inbox for team collaboration, email follow-ups, lead capture, and seamless user identification, all with a transparent flat monthly pricing model.
Unlimited Live Chat: Provides unlimited chat conversations with customers through a lightweight widget that can be added to any website with simple copy-paste integration, supporting unlimited team members in a shared inbox
AI-Powered Support: 24/7 AI chatbot that learns from your knowledge base to answer customer queries automatically, with intelligent human escalation when needed and support for 50+ languages
Comprehensive Help Center: Allows creation of searchable documentation with a Notion-like editor, including article collections, custom branding, and SEO optimization
Lead Generation & Follow-up: Captures visitor contact information upfront and automatically follows up via email when visitors leave the site, ensuring no potential leads are lost
Use Cases of Helploom
Small Business Customer Support: Enables small businesses to provide professional customer support without the complexity and cost of enterprise solutions
Startup User Engagement: Helps startups capture and engage with early users through real-time chat and automated follow-ups to boost conversion rates
After-hours Support Coverage: Provides continuous customer support through AI chatbot when human agents are unavailable, particularly useful for businesses with global customers
Pros
Simple and quick setup process (under 3 minutes)
Affordable flat-rate pricing without per-user charges
Comprehensive feature set including live chat, help center, and AI support
Cons
Limited thread count in free plan (30 threads per month)
AI capabilities require higher-tier plan
Relatively new product in the market
How to Use Helploom
Sign up for an account: Go to Helploom.com and sign up for a free account to get started. No credit card required for the free plan.
Add the chat widget to your website: Copy and paste the provided JavaScript snippet into your website's code. The widget loads instantly at just 0.5 KB size.
Optional: Identify your users: Use the Helploom API to pass logged-in user details (uniqueId, name, email) so you can track who is messaging you.
Set up your Help Center: Create help articles using the Notion-like editor. Organize content into collections and customize the look to match your brand.
Configure AI chatbot (Plus plan): Add content to your knowledge base that the AI can use to automatically answer customer questions 24/7.
Invite team members: Add unlimited teammates to handle conversations from the shared inbox. All team members can access live chat and help center.
Start supporting customers: Begin receiving and responding to customer messages through live chat. Get email notifications for new requests and track engagement through analytics.
Helploom FAQs
Helploom offers several pricing tiers: Free ($0/month with 30 threads/month, 1 user), Base ($29/month with unlimited threads and users), Plus ($59/month with AI support and 5k messages), and a One-time Limited offer ($149 for 2 years with 300 threads/month).
Helploom Video
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