Heap.chat - Feedback Chat Made Easy
Heap.chat is a comprehensive real-time messaging platform that enables businesses to collect, manage, and analyze user feedback across web and mobile platforms with built-in AI translation and custom branding capabilities.
https://www.heap.chat/?ref=producthunt
Product Information
Updated:Jul 4, 2025
What is Heap.chat - Feedback Chat Made Easy
Heap.chat is a modern customer feedback and communication solution designed to simplify how businesses interact with their users. It provides a unified platform where companies can gather real-time feedback, manage customer communications, and turn user insights into actionable data. The platform offers a clean, lightweight chat widget that can be easily integrated into both web and mobile applications, making it accessible for businesses of all sizes. With its initial offering of 3 months free for the first 50 signups, Heap.chat aims to revolutionize how companies collect and utilize customer feedback.
Key Features of Heap.chat - Feedback Chat Made Easy
Heap.chat is a comprehensive feedback management platform that enables real-time chat communication with users across iOS, Android, and web platforms. It features built-in AI translation, custom branding options, and actionable insights gathering. The platform simplifies customer feedback collection through an intuitive dashboard, offers multi-channel support, and integrates with popular tools while providing mobile app functionality for on-the-go management.
Real-time Chat with AI Translation: Enables instant communication with users while automatically translating messages into any language, breaking down language barriers in customer support
Multi-Channel Integration: Seamlessly connects with various platforms including WhatsApp, Instagram, Gmail, Slack, and other popular tools to centralize all customer communications
Mobile App Management: Provides a dedicated mobile app for support agents to receive instant notifications and respond to customer messages from anywhere
Customizable Branding: Allows businesses to match the chat interface with their brand colors and style for consistent brand experience
Use Cases of Heap.chat - Feedback Chat Made Easy
Product Development Feedback: Collect and analyze user feedback for bug reports and feature requests to inform product improvements and development priorities
Customer Support Operations: Provide real-time support to users across multiple platforms while maintaining consistent communication through a centralized dashboard
International Business Communication: Engage with global customers using AI translation capabilities to provide support in multiple languages without language barriers
Pros
Easy integration with no-code setup options
Comprehensive multi-platform support (iOS, Android, web)
Built-in AI translation capabilities
Cons
Limited to 10,000 users per month on basic plan
Some integrations marked as 'Coming Soon'
How to Use Heap.chat - Feedback Chat Made Easy
Sign up for an account: Visit Heap.chat and take advantage of their free 3-month trial offer (available for first 50 signups). Create your account to get started.
Customize your chat widget: Personalize the chat interface by setting up your brand colors and style to match your website or app's design.
Install the chat widget: Add the Heap Chat widget to your website or mobile app using their simple, no-code integration option or developer SDKs for iOS, Android, and web platforms.
Set up integrations: Connect Heap Chat with your existing tools like WhatsApp, Instagram, Gmail, Linear, Slack, or Telegram to streamline your workflow.
Download mobile app: Install the Heap Chat mobile app to receive instant notifications and respond to customer messages on the go.
Configure notifications: Set up alert preferences in the mobile app to ensure you never miss new customer messages.
Monitor feedback dashboard: Use the dashboard to track user feedback, identify bugs, gather feature requests, and analyze customer insights in real-time.
Utilize AI features: Take advantage of built-in AI translation and sentiment detection to communicate with users in any language and prioritize responses.
Manage user conversations: Engage with users in real-time through the chat interface, responding to feedback and addressing concerns promptly.
Analyze insights: Review collected feedback and use the data to make informed decisions about product improvements and development priorities.
Heap.chat - Feedback Chat Made Easy FAQs
Heap.chat is a digital feedback platform that allows businesses to chat with users in real-time across iOS, Android, and web platforms, with built-in AI translation capabilities. It helps manage customer feedback and conversations in one centralized place.
Heap.chat - Feedback Chat Made Easy Video
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