Fini
Fini is an AI-powered customer support platform that uses its intelligent agent Sophie to understand customer intent, retrieve data, and resolve 80% of support issues automatically across multiple languages and channels without human intervention.
https://usefini.com/?ref=producthunt
Product Information
Updated:Jun 17, 2025
Fini Monthly Traffic Trends
Fini received 6.3k visits last month, demonstrating a Slight Decline of -5.7%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Fini
Founded in 2022 by Deepak Singla and Hakim K in Amsterdam, Fini is an enterprise-grade AI customer support solution that helps companies automate their customer service operations. The platform transforms companies' knowledge bases into interactive AI chat systems within minutes using its proprietary AI agent Sophie. Backed by Y Combinator and Matrix Partners, Fini has quickly grown to serve leading enterprises worldwide, combining cutting-edge AI technology with deep industry insights to streamline customer support operations.
Key Features of Fini
Fini is an AI-powered customer support agent (Sophie) that can understand customer intent, retrieve relevant data, and take actions to resolve support issues with 80% automation rate. It integrates with existing help desk platforms, supports 100+ languages, and ensures enterprise-grade security compliance (SOC 2, GDPR, HIPAA, ISO). The platform allows companies to train the AI agent according to their business tone and requirements without coding, while continuously learning from interactions to improve performance.
Self-Learning AI Agent: Sophie continuously learns from every interaction, improving accuracy and performance over time without manual intervention
Enterprise-Grade Security: Compliant with SOC 2, GDPR, HIPAA, and ISO standards, ensuring data privacy and security for enterprise clients
No-Code Integration: Easy deployment and integration with existing platforms like Zendesk, Intercom, Salesforce, and Slack without technical expertise
Agentic Actions: Ability to perform complex actions like processing refunds, updating account details, and resolving issues through proprietary AI flows
Use Cases of Fini
Financial Services Support: Handling sensitive financial queries, processing refunds, and providing personalized credit card recommendations
E-commerce Customer Service: Managing order status inquiries, processing returns, and providing product recommendations across multiple languages
Technical Support: Resolving common technical issues, providing troubleshooting guidance, and escalating complex problems to human agents
Account Management: Handling account updates, subscription changes, and billing inquiries automatically
Pros
High automation rate (80% resolution without human intervention)
Continuous self-learning and improvement
Enterprise-grade security compliance
No coding required for implementation
Cons
Cost may be significant for smaller businesses ($0.69 per resolution)
20% of queries still require human intervention
Requires initial training and setup period to achieve optimal performance
How to Use Fini
Sign up and connect knowledge base: Provide links to your company's knowledge base or documentation. Fini will use this to train the AI agent Sophie.
Choose integrations: Select and connect your existing support tools like Zendesk, Intercom, Salesforce, Slack etc. No coding required for integration.
Configure Sophie: Define Sophie's tone, responses and actions. Customize how she handles different types of queries and what actions she can take (e.g. processing refunds, updating accounts).
Test the AI agent: Run Sophie through various customer inquiry scenarios to ensure accurate and helpful responses before full deployment. Fine-tune settings as needed.
Deploy Sophie: Once testing is complete, deploy Sophie to start handling live customer queries. She will work 24/7 across all connected platforms.
Monitor and optimize: Track Sophie's performance through analytics dashboards. She continuously learns from interactions to improve accuracy and reduce escalations automatically.
Scale support operations: Let Sophie handle routine queries (up to 80% resolution rate) while human agents focus on complex escalations. This reduces support costs while maintaining quality.
Fini FAQs
Sophie is an AI support agent that resolves 80% of customer support tickets without human intervention. It can handle complex queries, take actions like issuing refunds and updating account details, and works 24/7 while continuously learning from interactions. Sophie supports 100+ languages and can be customized for tone and responses.
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Analytics of Fini Website
Fini Traffic & Rankings
6.3K
Monthly Visits
#2527313
Global Rank
#18431
Category Rank
Traffic Trends: Mar 2025-May 2025
Fini User Insights
00:01:48
Avg. Visit Duration
2.55
Pages Per Visit
42.75%
User Bounce Rate
Top Regions of Fini
US: 59.78%
GB: 14.95%
IN: 9.59%
CA: 7.38%
NL: 3.48%
Others: 4.81%
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