Crisp Howto
Crisp is an all-in-one AI-powered business messaging platform that combines live chat, CRM, knowledge base, chatbot, and automation features to streamline customer communication and support.
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Sign up for Crisp: Go to app.crisp.chat and create your Crisp user account. You can start with a 14-day free trial with no credit card required.
Install the Chat Widget: Add the Crisp chat widget to your website by copying and pasting the provided script tag just before the </head> tag in your website's HTML. You can find your unique script code in Settings > Website > Chatbox.
Set Up Your Profile: Configure your profile settings, including company name, logo, and chat widget appearance to match your brand identity. Customize colors, text, and chat widget position.
Configure Automated Messages: Set up welcome messages and triggers to automatically engage visitors based on specific behaviors. Go to Plugins > Triggers to create automated messages with custom conditions and delays.
Create Knowledge Base: Build a help center by creating and organizing help articles to enable customer self-service. This allows customers to find answers without needing direct support.
Set Up AI Chatbot: Configure the AI-powered chatbot using the Bot plugin to automatically suggest relevant FAQ articles and handle basic customer inquiries when support staff is offline.
Create Shortcuts: Set up shortcuts (canned responses) at app.crisp.chat/settings/shortcuts/ to quickly reply to common customer questions using !bang commands.
Install Mobile/Desktop Apps: Download Crisp apps for your preferred devices (Windows, Mac, iPhone, iPad, Android) to manage customer conversations on the go.
Set Up Team Access: Add team members and configure their access permissions to collaborate on customer support. You can route conversations to specific departments or team members.
Integrate Additional Channels: Connect other communication channels like WhatsApp, Facebook Messenger, and email to centralize all customer conversations in one inbox.
Crisp FAQs
Crisp is an all-in-one AI-powered business messaging platform that centralizes teams, conversations, data and knowledge in one place. It allows businesses to manage communications from multiple channels including emails, website chat, WhatsApp, Messenger, and phone in a single collaborative inbox.
Crisp Monthly Traffic Trends
Crisp experienced a 4.3% decline in traffic, reaching 1.25M visits in January 2025. Without recent product updates, this decline might be attributed to the lack of new features or improvements. Additionally, the ChatGPT outage on January 23, 2025, could have indirectly affected user engagement if customers were relying on similar chatbot functionalities.
View history traffic
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