Crisp Introduction
Crisp is an all-in-one AI-powered business messaging platform that combines live chat, CRM, knowledge base, chatbot, and automation features to streamline customer communication and support.
View MoreWhat is Crisp
Crisp is a comprehensive business messaging platform designed to transform how companies interact with their customers. It offers a 14-day free trial and serves as a centralized workspace where teams can manage all their customer communications, data, and knowledge in one place. The platform has evolved to its latest version (Crisp v4) and currently serves over 600,000 companies, making it a trusted solution for businesses of all sizes looking to enhance their customer engagement and support operations.
How does Crisp work?
Crisp operates through multiple integrated components that work seamlessly together. At its core, it provides a customizable website chat widget that allows real-time communication with visitors. The platform centralizes all inbound conversations from various channels including emails, website chat, WhatsApp, Messenger, and phone into one collaborative inbox. It leverages AI technology to automate workflows and responses, while its CRM functionality synchronizes customer data from multiple sources to provide a unified view of customer interactions. The knowledge base component enables businesses to create and manage help articles, while the automation system can trigger specific actions based on user behavior and set up complex workflow scenarios across different communication channels.
Benefits of Crisp
Using Crisp provides numerous advantages for businesses. It significantly reduces team workload by up to 50% through AI-powered automations and self-service options. The platform enables more personalized customer interactions by providing comprehensive customer data and interaction history in one place. Teams can collaborate more effectively with shared inbox features, while customers benefit from faster response times and 24/7 support through chatbots and knowledge base articles. The system's flexibility allows businesses to customize their communication approach, improve customer satisfaction, and streamline their support operations without requiring technical expertise or coding skills.
Crisp Monthly Traffic Trends
Crisp experienced a 4.3% decline in traffic, reaching 1.25M visits in January 2025. Without recent product updates, this decline might be attributed to the lack of new features or improvements. Additionally, the ChatGPT outage on January 23, 2025, could have indirectly affected user engagement if customers were relying on similar chatbot functionalities.
View history traffic
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