Conduit AI
Conduit is an AI agent platform that transforms customer conversations into an engine for conversions, revenue, and cost savings by automating and managing communications over text and voice while maintaining high-quality service.
https://conduit.ai/?ref=producthunt
Product Information
Updated:Sep 26, 2025
What is Conduit AI
Founded in 2024 by Punn Kam and Cole Rubin, Conduit AI is a San Francisco-based company that provides conversational AI agents for support and sales. The platform enables businesses to build and deploy AI agents that can handle customer interactions across multiple channels including text, voice, email and messaging platforms. With enterprise-grade security and SOC 2 Type II compliance, Conduit helps companies scale their customer service operations without compromising on quality or adding staff.
Key Features of Conduit AI
Conduit AI is a comprehensive conversational AI platform that helps businesses automate and manage customer interactions across multiple channels including text, voice, and email. It features AI agents that can handle customer support, sales qualification, and appointment scheduling while intelligently escalating critical issues to human teams. The platform includes unified inbox management, knowledge base integration, workflow automation, and detailed analytics, all backed by enterprise-grade security and SOC 2 Type II compliance.
AI-Native Unified Inbox: Centralizes all customer communications in one place while allowing teams to teach AI through direct interactions and manage automated responses
Conversational Workflows: Orchestrates complex, multi-step conversations across different channels with customizable rules and response patterns
Knowledge Base Integration: Syncs with external knowledge sources and maintains regular updates to ensure AI responses are accurate and current
Performance Analytics: Provides detailed insights and reporting on conversation metrics, resolution rates, and AI agent performance
Use Cases of Conduit AI
Hospitality Management: Automates guest communications, booking inquiries, and support requests for hotels and short-term rental properties
Real Estate Operations: Handles property inquiries, lease applications, and tenant support communications from initial contact to signed lease
E-commerce Support: Manages customer service inquiries, order status updates, and product information requests 24/7
Financial Services: Processes loan inquiries, answers banking questions, and handles routine customer service requests while ensuring compliance
Pros
Comprehensive integration capabilities with multiple business tools and platforms
Strong security and compliance features including SOC 2 Type II certification
Intelligent escalation system that knows when to involve human agents
Cons
May require significant initial setup and training time
Pricing information not readily available, suggesting potentially high costs
How to Use Conduit AI
Sign Up: Visit base.conduit.ai and create an account or book a demo through conduit.ai/book-demo for personalized guidance
Set Up Your Workspace: Configure your workspace by inviting team members, setting roles, and connecting your communication channels (email, SMS, voice, chat)
Build Knowledge Base: Create your AI's knowledge base by uploading documents, SOPs, and FAQs. Structure information into 'Knowledge Blocks' that fully cover specific topics
Connect Integrations: Integrate with your existing tools and systems (CRM, PMS, Slack, Gmail, etc.) to give the AI access to necessary data and functionality
Define Workflows: Create custom automations and conversational workflows to handle specific business processes and customer interactions
Test Your AI Agent: Use the simulation feature to stress test your AI agent with different conversation scenarios before going live
Deploy Live: Once testing is complete, activate your AI agent to start handling real customer conversations across your channels
Monitor & Optimize: Use the reporting dashboard to track performance metrics, review conversations, and continuously improve your AI agent's capabilities
Train & Refine: Teach the AI directly through the inbox interface and refine its responses based on actual customer interactions
Conduit AI FAQs
Conduit AI is a platform that provides AI agents for customer support and sales automation. It transforms customer interactions into conversions and revenue while maintaining high-quality service through automated text and voice conversations.
Conduit AI Video
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