Atlas
Atlas is a modern, AI-powered customer support platform that combines ticketing, chat, help center, session recording, and automation features to help companies deliver exceptional customer service.
https://atlas.so/?ref=aipure
Product Information
Updated:Jun 16, 2025
Atlas Monthly Traffic Trends
Atlas saw a 33.5% increase in visits to 42,067 in the given period. While there is no direct information on recent product updates, the moderate growth could be attributed to general market interest or external factors such as media coverage or community engagement.
What is Atlas
Atlas is an all-in-one customer support solution designed specifically for startups and companies looking to provide white-glove support experiences. Founded in 2021 and based in San Francisco, Atlas integrates multiple support channels including chat, email, WhatsApp, Slack, SMS and Discord into a unified platform enhanced with AI capabilities. The platform serves as a comprehensive support operating system that helps teams manage customer interactions efficiently while maintaining high quality service standards.
Key Features of Atlas
Atlas is a modern, all-in-one customer support platform that combines AI-powered features with comprehensive support tools. It offers omnichannel communication (chat, email, WhatsApp, Slack, SMS), customer timeline tracking, session recording, help center management, and automated ticketing systems. The platform leverages AI for features like auto-translation, smart responses, auto-tagging, and priority management while integrating seamlessly with popular business tools like Slack, Linear, and Jira.
AI-Powered Support: Leverages artificial intelligence for automatic responses, translation, tagging, and ticket prioritization to streamline support operations
Omnichannel Communication: Enables customer support across multiple channels including chat, email, WhatsApp, Slack, SMS, and Discord while managing all conversations in one unified interface
Customer Timeline & Session Recording: Provides a comprehensive view of customer interactions and journey with session recording capabilities to better understand and resolve issues
Advanced Integration Ecosystem: Seamlessly connects with popular business tools like Slack, Linear, Jira, Hubspot, and Salesforce for streamlined workflow management
Use Cases of Atlas
SaaS Customer Support: Ideal for software companies needing to provide technical support and track user issues across multiple channels
E-commerce Customer Service: Helps online retailers manage customer inquiries, track orders, and provide shopping assistance through various communication channels
B2B Support Operations: Enables businesses to provide enterprise-level support with detailed customer tracking and integrated ticketing systems
Community Management: Supports managing user communities through Discord and other platforms while maintaining organized support records
Pros
Comprehensive AI integration for automated support tasks
Robust integration capabilities with popular business tools
User-friendly interface with keyboard-first design
Cons
Limited phone support options
May be expensive for small B2C businesses
How to Use Atlas
1. Sign up and Installation: Create an account at atlas.so and install the Atlas snippet on your website by adding it to the <head> tag of your pages
2. Configure Email Integration: Set up email forwarding from your support email address to your Atlas support inbox. You'll need to verify the forwarding address with a code found in the Atlas inbox
3. Set Up User Identification: Add user identification code on pages where users are logged in to track customer data and history
4. Configure Chat Widget: Customize your chat widget colors, messages, away hours, and logo in the App Configuration settings
5. Enable Session Recording: Turn on session recording if you want to capture user sessions on your marketing pages
6. Connect with Slack: Sign into Slack to receive messages when users contact you. Use emoji reactions to turn Slack messages into support tickets
7. Set Up Help Center: Create and organize support documentation in categories with articles to help users find answers
8. Configure Automations: Set up chatbots and workflow automations to handle common customer inquiries and support tasks automatically
9. Add Team Members: Invite support team members and configure their access permissions
10. Learn Keyboard Shortcuts: Familiarize yourself with keyboard shortcuts to quickly handle tickets and navigate the interface
Atlas FAQs
Atlas is a support tool designed for startups that combines customer service features including ticketing, recording, help center, chatbot, and broadcast capabilities. It's aimed at helping companies deliver exceptional customer support.
Atlas Video
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Analytics of Atlas Website
Atlas Traffic & Rankings
42.1K
Monthly Visits
#479088
Global Rank
#3724
Category Rank
Traffic Trends: Jan 2025-May 2025
Atlas User Insights
00:09:44
Avg. Visit Duration
9.73
Pages Per Visit
45.27%
User Bounce Rate
Top Regions of Atlas
US: 50.03%
IN: 25.68%
GB: 11.03%
IT: 4.75%
VN: 3.51%
Others: 5%
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