AskAI by Ordemio
AskAI by Ordemio is an AI-powered customer support agent that turns product documentation and help content into accurate, conversational answers across multiple platforms while supporting 95+ languages.
https://www.ordemio.com/ask-ai?ref=producthunt
Product Information
Updated:Nov 28, 2025
What is AskAI by Ordemio
AskAI by Ordemio is a purpose-built conversational AI assistant designed specifically for SaaS and tech companies to provide automated customer support. It functions as an intelligent chatbot that can be embedded into websites, documentation, products, or community platforms like Slack and Discord. The system uses companies' existing documentation, help centers, and knowledge bases to deliver precise, cited answers to customer inquiries without requiring extensive training or technical setup.
Key Features of AskAI by Ordemio
AskAI by Ordemio is an AI-powered customer support solution that transforms product documentation and help content into an intelligent chatbot. It offers multi-language support, seamless integration with existing help desk tools, and provides accurate, citation-backed answers using your own data sources. The platform uses advanced LLM technology with your OpenAI API key, enables customization of tone and appearance, and includes detailed analytics for monitoring performance.
Document Integration & Knowledge Base: Automatically gathers and processes data from 25+ sources including help centers, websites, files, Google Docs, and YouTube, ensuring up-to-date accurate answers
Multi-Channel Support: Provides support across multiple platforms including website widgets, in-product experiences, email, help desk tickets, and Discord/Slack communities
Customizable AI Behavior: Allows customization of the agent's role, tone, style, and appearance with custom instructions and branding options
Analytics & Insights: Offers robust analytics for monitoring conversations, tracking performance metrics, and gaining insights into customer inquiries
Use Cases of AskAI by Ordemio
Technical Product Support: Helps SaaS and tech companies provide instant, accurate responses to technical queries and documentation questions
Customer Onboarding: Assists new users in discovering product features and implementing solutions, improving activation and retention rates
Developer Documentation: Provides developers with quick access to API documentation and technical specifications through conversational interface
Multi-language Customer Service: Enables support in 95+ languages, allowing companies to serve international customers effectively
Pros
Cost-effective with pay-per-use model using your own OpenAI API key
Easy setup with no coding required
Comprehensive integration options with existing support tools
Accurate, citation-backed responses with no hallucinations
Cons
Free plan limited to 14 days of inactivity before deletion
Requires OpenAI API key for operation
Limited auto-sync data sources in free plan
How to Use AskAI by Ordemio
Sign up for free account: Go to app.ordemio.com/free-register and create a free account. You'll need your own OpenAI API key to use the free plan.
Import your knowledge base: Import data from 25+ supported sources including help center, website, files, Google Docs, YouTube, etc. The system will automatically gather and extract knowledge from these sources.
Customize AI agent behavior: Adjust the agent's role, tone, style and write custom instructions to give it specific behavior and personality. You can choose pre-built roles or set up custom prompts tailored to your needs.
Configure appearance: Customize the chatbot's appearance by adding your brand colors, logos, welcome message and avatars. You can also add a popup bubble to make it more noticeable on your website.
Embed and integrate: Integrate the AI agent where your customers are - help center, live chat, product interface, email, Discord/Slack communities. No developer skills needed. You can also set up handover to human agents.
Monitor performance: Use the analytics dashboard to monitor interactions, gain insights into customer inquiries, and track key metrics like conversation topics and new leads. Daily reports are provided to help improve your support.
AskAI by Ordemio FAQs
Ask AI by Ordemio is an AI support agent that answers questions from your product documentation and help center content. It integrates with websites, products, developer docs, and community platforms like Slack/Discord to provide instant, accurate answers with clear citations and source links.
AskAI by Ordemio Video
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