1440.io
1440.io is an omnichannel engagement suite for Salesforce that streamlines customer interactions across the entire customer journey.
https://1440.io/
Product Information
Updated:Nov 12, 2024
What is 1440.io
1440.io is a comprehensive customer experience platform built on Salesforce that helps brands engage customers seamlessly across digital channels. Named after the 1440 minutes in a day, it provides a suite of tools including Messaging Studio, Translation Studio, Reputation Studio, and Commerce Studio to unify conversations, manage reviews, translate content, and streamline ecommerce operations. The platform aims to help companies maximize every minute by eliminating siloed systems and improving customer engagement efficiency.
Key Features of 1440.io
1440.io is an omnichannel engagement suite built for Salesforce that unifies customer conversations across multiple channels. It streamlines customer engagement throughout the entire journey by providing tools for messaging, translation, reputation management, and commerce operations. The platform enables businesses to build experiences once and deploy them across various channels, empowering customer-facing teams to improve customer experience while creating new monetization opportunities.
Unified Messaging Workspace: A single dashboard for managing messages from multiple channels including social media, review sites, and support emails.
Automated Translation: Automatically translates Salesforce data, knowledge, and messages into over 100 languages.
AI-Powered Chatbots: Uses Einstein Bots to qualify customer information, handle common inquiries, and deflect calls before agent handoff.
Review and Q&A Management: All-in-one solution for managing product, location, and app reviews across various platforms.
Conversational Commerce: Enables in-chat product recommendations and purchases, turning conversations into sales opportunities.
Use Cases of 1440.io
Global Customer Support: Multinational companies can provide seamless support across languages and channels, improving response times and customer satisfaction.
Retail Brand Management: Retailers can manage their online reputation by responding to reviews and questions across multiple e-commerce platforms from a single interface.
Omnichannel Marketing Campaigns: Marketers can create and deploy consistent messaging across various channels, tracking engagement and personalizing interactions.
E-commerce Order Management: Online retailers can streamline order processing, logistics, and customer support across multiple sales channels.
Pros
Native integration with Salesforce for seamless data flow and user experience
Comprehensive suite covering multiple aspects of customer engagement
AI-powered features for automation and efficiency
Ability to personalize interactions using existing Salesforce customer data
Cons
Requires Salesforce as a prerequisite, which may limit accessibility for some businesses
Potential learning curve for teams not familiar with Salesforce ecosystem
May be more comprehensive than needed for small businesses with simple engagement needs
How to Use 1440.io
Sign up for 1440.io: Visit 1440.io and create an account to access their suite of Salesforce-integrated tools.
Connect your Salesforce instance: Integrate 1440 with your existing Salesforce org to unify customer data and conversations.
Set up omnichannel messaging: Configure messaging channels like social media, email, and chat to manage all customer conversations in one place.
Enable AI-powered bots: Activate Einstein Bots to handle common inquiries and qualify leads before agent handoff.
Customize agent workspace: Tailor the unified agent interface to display relevant customer data and enable personalized interactions.
Configure conversational commerce: Set up in-chat product recommendations and checkout to monetize conversations.
Implement review management: Use Reputation Studio to monitor and respond to customer reviews across platforms.
Enable translation capabilities: Activate Translation Studio to automatically translate messages and content into 100+ languages.
Set up order management: Configure Commerce Studio to handle omnichannel order, inventory and logistics management.
Train team members: Onboard customer-facing teams on using the 1440 platform to deliver unified omnichannel experiences.
1440.io FAQs
1440.io is a customer experience platform that provides omnichannel engagement tools for companies using Salesforce. It offers solutions for managing customer conversations, reviews, eCommerce operations, and translations across multiple channels.
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Analytics of 1440.io Website
1440.io Traffic & Rankings
4.7K
Monthly Visits
#4117388
Global Rank
#11635
Category Rank
Traffic Trends: Jun 2024-Nov 2024
1440.io User Insights
00:00:42
Avg. Visit Duration
1.87
Pages Per Visit
39.84%
User Bounce Rate
Top Regions of 1440.io
US: 75.37%
IN: 15.18%
GB: 7.19%
RU: 2.26%
Others: 0%
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