Zight Customer Support Hub
Zight Customer Support Hub is a comprehensive visual communication platform that combines screen recordings, video messages, AI-powered features, and help desk integrations to help support teams resolve tickets faster and deliver more personalized customer experiences.
https://zight.com/use-cases/customer-support?ref=aipure
Product Information
Updated:Jun 16, 2025
Zight Customer Support Hub Monthly Traffic Trends
Zight Customer Support Hub experienced a 0.6% decline in traffic, with 458.9K visits in the month. Despite recent updates like the Zendesk integration and enhanced AI capabilities, the slight decline suggests that these features may not have significantly impacted user engagement yet.
What is Zight Customer Support Hub
Zight Customer Support Hub is an innovative support solution designed to transform how customer support teams interact with and assist their customers. It combines powerful visual communication tools with AI capabilities to streamline the support process. The platform integrates seamlessly with popular help desk software like Zendesk, Intercom, and Salesforce, enabling support teams to provide clearer, more efficient assistance through screen recordings, video messages, and annotated screenshots. With features like Request Video, Smart Actions, and AI-powered search, it represents a modern approach to customer support that prioritizes both speed and personalization.
Key Features of Zight Customer Support Hub
Zight Customer Support Hub is a comprehensive visual communication platform that helps support teams resolve tickets faster and more effectively. It combines screen recording, video messaging, AI-powered features, and integration capabilities with popular help desk software to enable personalized customer interactions, streamlined documentation, and efficient ticket resolution while maintaining enterprise-grade security.
Request Video & Screen Recording: Allows support teams to request and receive video feedback from customers, record support sessions with system audio, and create visual explanations for common issues
AI-Powered Smart Actions: Automatically converts support responses into polished help documentation and SOPs, while providing intelligent search capabilities across past tickets and recordings
Help Desk Integration: Seamlessly integrates with platforms like Zendesk, Intercom, and Salesforce, allowing teams to access and share visual content directly within their existing workflow
Enterprise Security: Offers SOC 2 Type II certification, SSO, SCIM support, and HIPAA compliance to ensure customer data remains secure and private
Use Cases of Zight Customer Support Hub
Technical Support Documentation: Create detailed visual guides and tutorials to explain complex technical issues or product features to customers
Customer Onboarding: Record and share personalized onboarding videos and step-by-step tutorials to help new customers get started
Issue Resolution: Quickly capture and diagnose customer problems through video feedback and screen recordings, reducing back-and-forth communication
Knowledge Base Creation: Build and maintain a comprehensive self-service knowledge base using automatically generated documentation from support interactions
Pros
Significantly reduces ticket resolution time with visual communication
Integrates seamlessly with existing help desk software
Strong security features suitable for enterprise use
AI-powered automation improves team efficiency
Cons
Some features like Request Video are still in beta
May require additional training for team members to fully utilize all features
How to Use Zight Customer Support Hub
Set up Zight Integration: Connect Zight with your help desk software like Zendesk, Intercom, Salesforce, or HubSpot to enable seamless integration
Install Required Apps: Download and install Zight apps for desktop (Mac/Windows), mobile, Chrome extension to access all features
Configure Screen Recording: Use command+shift+a shortcut to quickly open annotation screen after taking a screenshot. Enable system audio recording for comprehensive video captures
Create Visual Content: Record your screen, take screenshots, create GIFs, and add annotations to explain product functionalities or troubleshooting steps
Use Request Video Feature: Send video requests to customers to capture their screen recordings showing issues, providing better context for support tickets
Leverage AI Features: Use AI-powered search to quickly find past tickets and content, and utilize Smart Actions to automatically convert responses into help documentation
Customize Workflow: Set up custom shortcuts and preferences to match your team's workflow needs in the preferences section
Manage Security Settings: Configure security controls like SSO, SCIM support, and privacy settings to ensure customer data protection
Create Support Resources: Build a knowledge base using recorded sessions, screenshots and GIFs for future reference and self-service support
Monitor Analytics: Track support metrics like response times, resolution rates, and customer satisfaction through the analytics dashboard
Zight Customer Support Hub FAQs
The integration allows support teams to embed Zight screen recordings, screenshots, GIFs, and videos directly into Zendesk tickets without needing to upload or switch tabs. This makes support responses faster, clearer, and more effective.
Zight Customer Support Hub Video
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Analytics of Zight Customer Support Hub Website
Zight Customer Support Hub Traffic & Rankings
458.9K
Monthly Visits
#111439
Global Rank
#151
Category Rank
Traffic Trends: Feb 2025-May 2025
Zight Customer Support Hub User Insights
00:02:04
Avg. Visit Duration
2.14
Pages Per Visit
52.6%
User Bounce Rate
Top Regions of Zight Customer Support Hub
US: 34.46%
GB: 4.18%
PH: 4.13%
IN: 3.06%
CA: 3.04%
Others: 51.13%
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