Seven24 AI Introduction
Seven24 AI is a customer feedback platform that uses artificial intelligence to capture real-time user feedback and transform it into actionable tasks for businesses.
View MoreWhat is Seven24 AI
Seven24 AI is an innovative customer feedback solution that helps businesses collect, analyze, and act on user insights. The platform allows companies to gather direct feedback from customers at critical moments of product interaction, using voice or text input. Seven24 AI then leverages artificial intelligence to process this feedback, determine sentiment, and generate prioritized tasks for businesses to address. This enables companies to quickly respond to customer needs, boost positive reviews, and drive continuous improvement.
How does Seven24 AI work?
Seven24 AI works by providing businesses with a customizable feedback collection page or embed button that can be integrated into their product. Customers can leave anonymous voice or text feedback through this interface. The AI then analyzes the feedback to determine sentiment - positive feedback is directed to review platforms like Google Maps or Trustpilot to boost the company's online presence, while negative feedback is transformed into actionable tasks. These tasks are prioritized based on feedback volume and displayed in a dashboard for easy management. The platform uses topic modeling and generative AI to process large volumes of feedback efficiently, eliminating the need for manual analysis by large teams.
Benefits of Seven24 AI
By using Seven24 AI, businesses can gain valuable insights directly from their customers, allowing them to address issues quickly and privately while celebrating positive feedback publicly. The platform helps companies boost their online reputation by encouraging satisfied customers to leave reviews on popular platforms. It also saves time and resources by automating the feedback analysis process, turning thousands of hours of customer input into manageable, prioritized tasks. This enables businesses to continuously improve their products and services based on real user feedback, ultimately leading to increased customer satisfaction, loyalty, and business growth.
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