Seven24 AI
Seven24 AI is a customer feedback platform that uses artificial intelligence to capture real-time user feedback and transform it into actionable tasks for businesses.
https://www.seven24.ai/
Product Information
Updated:09/11/2024
What is Seven24 AI
Seven24 AI is an innovative customer feedback solution that helps businesses collect, analyze, and act on user insights. The platform allows companies to gather direct feedback from customers at critical moments of product interaction, using voice or text input. Seven24 AI then leverages artificial intelligence to process this feedback, determine sentiment, and generate prioritized tasks for businesses to address. This enables companies to quickly respond to customer needs, boost positive reviews, and drive continuous improvement.
Key Features of Seven24 AI
Seven24 AI is a customer feedback platform that uses artificial intelligence to capture, analyze, and transform user feedback into actionable tasks. It offers voice and text feedback collection, sentiment analysis, task prioritization, and integration with review platforms. The system aims to help businesses efficiently gather insights, address issues quickly, and boost positive reviews.
AI-Powered Feedback Analysis: Uses generative AI to analyze thousands of hours of feedback, converting it into prioritized tasks sorted by feedback volume.
Voice and Text Feedback Collection: Provides multiple feedback channels including voice recording and text input, with an embeddable feedback button for products.
Sentiment Analysis and Review Boosting: Analyzes feedback sentiment to guide positive feedback to review platforms, enhancing online reputation.
Anonymous Feedback System: Ensures user privacy with an anonymous feedback collection process, encouraging honest input.
Dashboard with Actionable Tasks: Presents analyzed feedback as actionable tasks in a user-friendly dashboard, facilitating quick issue resolution.
Use Cases of Seven24 AI
Product Development Improvement: Gather user feedback on existing products to identify areas for improvement and prioritize feature development.
Customer Service Enhancement: Collect and analyze customer feedback to quickly address issues and improve overall service quality.
Online Reputation Management: Boost positive reviews on platforms like Google Maps and Trustpilot by directing satisfied customers to leave feedback.
Employee Feedback in Large Organizations: Use the Teams plan for enterprise-level feedback collection and analysis across multiple departments or locations.
Pros
Efficient AI-powered analysis of large volumes of feedback
Multiple feedback collection methods (voice and text)
Anonymous feedback option to encourage honest input
Integration with popular review platforms
Cons
Potential privacy concerns with AI analysis of customer feedback
May require staff training to effectively use the dashboard and act on insights
Pricing structure may be prohibitive for very small businesses
How to Use Seven24 AI
Sign up for Seven24 AI: Visit the Seven24 AI website and sign up for an account. Choose a plan that fits your needs - Start (free), Pro, or Teams.
Create a workspace: After signing up, create a workspace for your project or company where you'll collect and manage feedback.
Set up feedback collection: You'll receive a feedback page link with a tap-to-speech button. Share this link with customers or implement the Embed Button directly in your product.
Collect feedback: Customers can now leave voice or text feedback anonymously through your feedback page or Embed Button.
View analyzed feedback: Seven24's AI will analyze the feedback and present insights in your dashboard, including sentiment analysis and prioritized tasks.
Take action on insights: Address negative feedback quickly using the prioritized task list. For positive feedback, encourage customers to leave public reviews on platforms like Google Maps.
Monitor and iterate: Continuously monitor incoming feedback, take action on insights, and use the data to improve your product or service.
Seven24 AI FAQs
Seven24 AI collects and analyzes customer feedback, turning it into actionable tasks. It uses AI to determine sentiment, prompts positive reviewers to leave public reviews, and generates tasks from negative feedback to help businesses address issues quickly.
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Analytics of Seven24 AI Website
Seven24 AI Traffic & Rankings
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Traffic Trends: Aug 2024-Oct 2024
Seven24 AI User Insights
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Top Regions of Seven24 AI
Others: 100%
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