Intercom Howto
Intercom is a complete AI-first customer service platform that provides instant support with an AI agent, AI assistance for support agents, and AI insights for support leaders.
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Sign up for an Intercom account: Go to Intercom's website and sign up for a free trial or paid account to get started.
Install the Intercom Messenger on your website/app: Add the Intercom code snippet to your website or integrate the SDK into your mobile app.
Set up your Inbox: Configure your Inbox settings, create team inboxes if needed, and set up routing rules.
Create Help Center content: Write help articles and FAQs to populate your Help Center for customer self-service.
Configure AI features: Set up Fin AI Agent to handle common queries and Fin AI Copilot to assist your support agents.
Set up workflows and automations: Create automated workflows to handle repetitive tasks and route conversations.
Customize the Messenger: Brand your Messenger and configure settings like operating hours and welcome messages.
Train your team: Onboard your support team on how to use the Intercom Inbox and other features.
Start engaging with customers: Begin responding to customer queries via the Inbox and proactively reach out using outbound messaging.
Monitor performance: Use Intercom's reporting tools to track key metrics and optimize your customer service.
Intercom FAQs
Intercom is an AI-first customer service platform that provides tools for customer support, engagement, and marketing. It offers features like an AI agent, omnichannel support, help center, inbox, and reporting tools to help businesses provide better customer experiences.
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