Chaport Howto
Chaport is an all-in-one customer messaging platform that combines multi-channel live chat, chatbots, knowledge base, and integrations to enhance customer support and sales.
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Sign up for a Chaport account: Go to app.chaport.com and sign up for a free account to get started with Chaport.
Install the Chaport widget on your website: Copy the installation code provided by Chaport and add it to your website's HTML. This will add the live chat widget to your site.
Customize the chat widget: Go to Settings in your Chaport dashboard to customize the appearance of the chat widget, including colors, position, and operator photos.
Set up auto-invitations: Create automatic chat invitations to proactively engage visitors based on rules you specify, like time on page or pages visited.
Create saved replies: Prepare answer templates for common questions so you can quickly respond to visitors.
Install mobile apps: Download the Chaport mobile apps for iOS and Android to chat with visitors on the go.
Set up integrations: Connect Chaport to your other tools using Zapier or the API to sync customer data and automate workflows.
Add chatbots: Create chatbots to automatically answer common questions and qualify leads, even when you're offline.
Enable multi-channel support: Connect channels like Facebook and Telegram so you can respond to messages from all platforms in one place.
Monitor reports: View real-time reports on chat volume, response times, and agent performance to optimize your customer messaging.
Chaport FAQs
Chaport is a modern customer messaging platform that combines live chat, chatbots, knowledge base, and multi-channel communication capabilities. It is designed to help businesses engage with website visitors, increase sales, and improve customer support.
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