Chaport is an all-in-one customer messaging platform that combines multi-channel live chat, chatbots, knowledge base, and integrations to enhance customer support and sales.
Visit Website
https://www.chaport.com/
Product Information
Updated:09/10/2024
What is Chaport
Chaport is a modern customer messaging software designed to streamline communication between businesses and their customers. It offers a comprehensive suite of tools including live chat, chatbots, multi-channel messaging, and a knowledge base, all integrated into a user-friendly interface. Chaport aims to make customer interactions as easy and enjoyable as chatting with friends, while providing powerful features for sales, support, and marketing teams. The platform is suitable for businesses of all sizes, from startups to enterprises, across various industries.
Key Features of Chaport
Chaport is a modern customer messaging platform that combines live chat, chatbots, multi-channel support, and knowledge base capabilities in a simple interface. It offers real-time communication with website visitors, automated chatbots, integration with social media channels, self-service options, mobile apps, and integration with other business tools.
Live Chat: Engage in real-time conversations with website visitors to provide instant support and increase sales
Chatbots: Automate sales and support processes with AI-powered chatbots that can answer common questions 24/7
Multi-Channel Support: Manage conversations from live chat, Facebook, Telegram, and Viber all in one unified inbox
Knowledge Base: Create a self-service portal for customers and activate an FAQ bot to suggest relevant articles in chat
Mobile Apps: Access the platform on-the-go with mobile apps for iOS and Android, syncing across all devices
Use Cases of Chaport
E-commerce Sales: Provide real-time product assistance to shoppers and use chatbots to recommend items, increasing conversions
Customer Support: Offer instant help via live chat and automate responses to common inquiries with chatbots
Lead Generation: Engage website visitors proactively with auto-invitations and qualify leads using chatbots
Education: Answer prospective student questions and provide enrollment information through multiple channels
Pros
User-friendly interface that's easy to set up and use
Comprehensive feature set combining live chat, bots, and multi-channel support
Flexible pricing plans including a free option for small businesses
Cons
Some advanced features like auto-invitations only available on paid plans
Mobile app notifications reported to be unreliable by some users
How to Use Chaport
Sign up for a Chaport account: Go to app.chaport.com and sign up for a free account to get started with Chaport.
Install the Chaport widget on your website: Copy the installation code provided by Chaport and add it to your website's HTML. This will add the live chat widget to your site.
Customize the chat widget: Go to Settings in your Chaport dashboard to customize the appearance of the chat widget, including colors, position, and operator photos.
Set up auto-invitations: Create automatic chat invitations to proactively engage visitors based on rules you specify, like time on page or pages visited.
Create saved replies: Prepare answer templates for common questions so you can quickly respond to visitors.
Install mobile apps: Download the Chaport mobile apps for iOS and Android to chat with visitors on the go.
Set up integrations: Connect Chaport to your other tools using Zapier or the API to sync customer data and automate workflows.
Add chatbots: Create chatbots to automatically answer common questions and qualify leads, even when you're offline.
Enable multi-channel support: Connect channels like Facebook and Telegram so you can respond to messages from all platforms in one place.
Monitor reports: View real-time reports on chat volume, response times, and agent performance to optimize your customer messaging.
Chaport FAQs
Chaport is a modern customer messaging platform that combines live chat, chatbots, knowledge base, and multi-channel communication capabilities. It is designed to help businesses engage with website visitors, increase sales, and improve customer support.
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Analytics of Chaport Website
Chaport Traffic & Rankings
356.5K
Monthly Visits
#58849
Global Rank
#164
Category Rank
Traffic Trends: May 2024-Sep 2024
Chaport User Insights
00:04:06
Avg. Visit DTabsNavuration
21.8
Pages Per Visit
41.02%
User Bounce Rate
Top Regions of Chaport
KH: 42.01%
ES: 25%
AU: 7%
ID: 4.95%
US: 3.75%
Others: 17.3%
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