Chaport Features
Chaport is an all-in-one customer messaging platform that combines multi-channel live chat, chatbots, knowledge base, and integrations to enhance customer support and sales.
View MoreKey Features of Chaport
Chaport is a modern customer messaging platform that combines live chat, chatbots, multi-channel support, and knowledge base capabilities in a simple interface. It offers real-time communication with website visitors, automated chatbots, integration with social media channels, self-service options, mobile apps, and integration with other business tools.
Live Chat: Engage in real-time conversations with website visitors to provide instant support and increase sales
Chatbots: Automate sales and support processes with AI-powered chatbots that can answer common questions 24/7
Multi-Channel Support: Manage conversations from live chat, Facebook, Telegram, and Viber all in one unified inbox
Knowledge Base: Create a self-service portal for customers and activate an FAQ bot to suggest relevant articles in chat
Mobile Apps: Access the platform on-the-go with mobile apps for iOS and Android, syncing across all devices
Use Cases of Chaport
E-commerce Sales: Provide real-time product assistance to shoppers and use chatbots to recommend items, increasing conversions
Customer Support: Offer instant help via live chat and automate responses to common inquiries with chatbots
Lead Generation: Engage website visitors proactively with auto-invitations and qualify leads using chatbots
Education: Answer prospective student questions and provide enrollment information through multiple channels
Pros
User-friendly interface that's easy to set up and use
Comprehensive feature set combining live chat, bots, and multi-channel support
Flexible pricing plans including a free option for small businesses
Cons
Some advanced features like auto-invitations only available on paid plans
Mobile app notifications reported to be unreliable by some users
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