Sanas Introduction

The technology delivers multiple advantages for both businesses and users: it improves customer satisfaction (CSAT) scores and average handle times (AHT) in contact centers, reduces miscommunication and accent bias, and boosts agent confidence. For enterprises, it enables expansion of operations and reduces costs related to agent hiring and training. The platform also provides valuable analytics through a dashboard to track performance metrics and identify areas for improvement. Most importantly, it allows users to retain their native accents while having the choice to be clearly understood in professional settings.