Risotto Introduction

Risotto operates primarily within Slack, acting as an intelligent intermediary between employees and the IT team. When an employee asks a question or makes a request, Risotto uses natural language processing to understand the query and provide an appropriate response. For common questions, it can automatically answer using information from connected knowledge bases. For more complex issues or software requests, Risotto creates tickets, routes them to the appropriate team members, and manages approval workflows. It can also handle company-wide initiatives like user access reviews by directly messaging employees. Throughout these processes, Risotto maintains detailed logs for auditing and compliance purposes, while continuously learning from interactions to improve its responses over time.