Risotto Howto
Risotto is an AI-powered IT help desk that streamlines support within Slack, automating ticket management, answering common questions, and handling software requests.
View MoreHow to Use Risotto
Set up Risotto in Slack: Install the Risotto app in your Slack workspace to enable IT support directly in chat.
Ask IT questions in Slack: Employees can ask IT-related questions directly in Slack DMs or designated channels. Risotto will automatically create tickets and attempt to answer common questions.
Request software access: Users can request access to software tools through natural language in Slack. Risotto will handle approval workflows and provisioning.
Configure knowledge base integrations: Connect Risotto to knowledge bases like Notion or Confluence so it can learn from existing documentation to answer questions.
Set up approval workflows: Configure approval workflows and time-based access rules for software provisioning requests.
Manage tickets: IT teams can manage and track support tickets directly in Slack, with conversations linked for easy reference.
Run access reviews: Use Risotto to automate user access reviews by having it message employees to confirm needed software access.
Monitor analytics: Review analytics on common issues, response times, and other metrics in the Risotto dashboard.
Risotto FAQs
Risotto is an AI-powered IT help desk that streamlines IT support within Slack. It automates ticket management, answers common questions, handles software requests, and provides 24/7 support to improve employee productivity and experience.
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