Risotto
Risotto is an AI-powered IT help desk that streamlines support within Slack, automating ticket management, answering common questions, and handling software requests.
https://www.tryrisotto.com/
Product Information
Updated:Nov 9, 2024
What is Risotto
Risotto is an innovative AI co-pilot designed to revolutionize IT support for businesses. It brings the help desk directly into Slack, creating a seamless ChatOps experience for both IT teams and employees. Developed by former IT leaders from companies like Gusto and Dropbox, Risotto aims to address common pain points in IT support by leveraging artificial intelligence and automation. The platform integrates with existing knowledge bases, ticketing systems, and identity providers to create a centralized, efficient support funnel.
Key Features of Risotto
Risotto is an AI-powered IT help desk that streamlines IT support within Slack. It automates ticket management, answers common questions, handles software access requests, and improves security and compliance. Risotto integrates with existing knowledge bases and ticketing systems to provide 24/7 support, reduce frontline support load, and enhance employee experience through natural language interactions.
AI-powered ChatOps: Brings help desk functionality directly into Slack, allowing employees to get support through natural language conversations.
Automated ticket management: Creates, routes, and escalates tickets automatically, syncing with existing ticketing systems.
Intelligent knowledge base: Learns from existing documentation, past tickets, and future requests to automatically answer common questions.
Secure software provisioning: Automates access requests with approval workflows, time-based access, and integration with identity providers.
Compliance automation: Orchestrates company-wide initiatives like user access reviews, making compliance processes more efficient.
Use Cases of Risotto
24/7 IT support for remote teams: Provides round-the-clock support for globally distributed teams, answering common questions and routing complex issues.
Streamlined onboarding and offboarding: Automates software access provisioning and revocation for new hires and departing employees.
Security enhancement for growing companies: Improves security posture by implementing least-privilege access and regular access reviews.
Cost optimization for SaaS subscriptions: Helps reclaim unused licenses and implements time-based access to reduce software costs.
Pros
Reduces IT support workload by automating common tasks
Improves employee experience with fast, 24/7 support
Enhances security and compliance through automated workflows
Integrates with existing tools and systems for seamless adoption
Cons
Requires initial setup and training to customize for specific company needs
May not fully replace human IT support for complex issues
Potential privacy concerns with AI handling sensitive company information
How to Use Risotto
Set up Risotto in Slack: Install the Risotto app in your Slack workspace to enable IT support directly in chat.
Ask IT questions in Slack: Employees can ask IT-related questions directly in Slack DMs or designated channels. Risotto will automatically create tickets and attempt to answer common questions.
Request software access: Users can request access to software tools through natural language in Slack. Risotto will handle approval workflows and provisioning.
Configure knowledge base integrations: Connect Risotto to knowledge bases like Notion or Confluence so it can learn from existing documentation to answer questions.
Set up approval workflows: Configure approval workflows and time-based access rules for software provisioning requests.
Manage tickets: IT teams can manage and track support tickets directly in Slack, with conversations linked for easy reference.
Run access reviews: Use Risotto to automate user access reviews by having it message employees to confirm needed software access.
Monitor analytics: Review analytics on common issues, response times, and other metrics in the Risotto dashboard.
Risotto FAQs
Risotto is an AI-powered IT help desk that streamlines IT support within Slack. It automates ticket management, answers common questions, handles software requests, and provides 24/7 support to improve employee productivity and experience.
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Analytics of Risotto Website
Risotto Traffic & Rankings
2.8K
Monthly Visits
#5418019
Global Rank
-
Category Rank
Traffic Trends: Jul 2024-Nov 2024
Risotto User Insights
00:00:33
Avg. Visit Duration
2.04
Pages Per Visit
36.98%
User Bounce Rate
Top Regions of Risotto
US: 57.86%
IN: 26.51%
AU: 14.5%
BR: 1.13%
Others: 0%
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