Productlane Introduction
Productlane is a comprehensive customer feedback management and support platform built on Linear that combines user feedback collection, support features, and roadmap management to help B2B SaaS companies build better products.
View MoreWhat is Productlane
Productlane is a modern product discovery and customer feedback management tool designed specifically for B2B SaaS companies. It serves as a unified platform that brings together customer feedback, support, and product development workflows. Founded by Raphael after experiencing similar challenges across multiple startups, Productlane has grown to serve over 2,000 next-generation and YC-backed companies. The platform is uniquely built on Linear and focuses on creating a seamless connection between customer interactions and product development.
How does Productlane work?
Productlane operates by centralizing all customer feedback channels into one platform, including email, Slack, Hubspot, and user calls. It features a built-in recorder for customer calls with timestamped notes and AI-powered suggestions for matching Linear issues. The platform maintains a two-way sync with Linear, allowing teams to connect feedback directly to projects and issues. Users can manage support tickets, publish public roadmaps, and create changelogs all within the same system. The platform also includes a customizable widget that can be embedded in applications for gathering feedback and providing support, along with a customer portal that displays roadmaps, support requests, and changelog updates.
Benefits of Productlane
Using Productlane offers several key advantages for B2B SaaS companies. It eliminates feedback silos by creating a single source of truth for all customer interactions and feedback. The platform's lightning-fast performance (less than 50ms load time) and native Linear integration streamline workflow efficiency. Teams can close feedback loops at scale, maintain better communication between product, support, and engineering teams, and make data-driven decisions based on actual user needs. The unlimited viewer model with seat-based pricing makes it cost-effective for teams of all sizes, while the robust API and numerous integrations allow for seamless connection with existing tools and workflows.
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