Productlane
Productlane is a comprehensive customer feedback management and support platform built on Linear that combines user feedback collection, support features, and roadmap management to help B2B SaaS companies build better products.
Visit Website
https://productlane.com/
Product Information
Updated:25/10/2024
What is Productlane
Productlane is a modern product discovery and customer feedback management tool designed specifically for B2B SaaS companies. It serves as a unified platform that brings together customer feedback, support, and product development workflows. Founded by Raphael after experiencing similar challenges across multiple startups, Productlane has grown to serve over 2,000 next-generation and YC-backed companies. The platform is uniquely built on Linear and focuses on creating a seamless connection between customer interactions and product development.
Key Features of Productlane
Productlane is a comprehensive customer feedback and support platform built on Linear that combines feedback management, customer support, and product development workflows. It allows companies to collect feedback from multiple channels (email, Slack, calls), manage support tickets, create public roadmaps, publish changelogs, and seamlessly sync everything with Linear for better product development decisions.
Unified Support Inbox: Centralized inbox that handles emails, Slack messages, and customer feedback with AI suggestions for matching Linear issues and full customer context integration
Linear Integration: Native two-way sync with Linear for managing issues and projects, allowing teams to connect customer feedback directly to development tasks
Customer Portal: Customizable public portal that combines roadmap, support requests, and changelog features to keep customers informed and engaged
Call Recording & Notes: Built-in recorder with timestamped notes and AI transcription for capturing and organizing customer feedback from calls
Use Cases of Productlane
B2B SaaS Support: Software companies can manage customer support tickets while directly connecting feedback to their development pipeline
Product Development: Product teams can collect, organize, and prioritize feature requests based on customer feedback and voting
Customer Success Management: Teams can track customer interactions, manage feedback loops, and ensure feature requests are properly addressed
Pros
Lightning-fast performance with <50ms load time
Deep Linear integration for seamless product development workflow
Comprehensive feedback management across multiple channels
Cons
Limited to Linear users only
Primarily focused on B2B SaaS companies
May require significant setup for full feature utilization
How to Use Productlane
Sign up for Productlane: Create a free Productlane account at productlane.com
Connect Linear: Connect your Linear account by providing Productlane with read/write API access through Linear's API settings
Set up feedback channels: Configure your feedback sources by connecting email, Slack, Hubspot or other channels through integrations
Install the widget: Embed the Productlane widget in your app to collect feedback, handle support requests and share changelogs
Set up your customer portal: Create your public roadmap, support portal and changelog page to share with customers
Install Chrome extension: Add the 'Send to Productlane' Chrome extension to capture feedback from any webpage by highlighting text
Configure user recordings: Set up call recording capabilities using the built-in Productlane recorder or upload existing recordings
Add team members: Invite team members as editors (paid) or viewers (free) to collaborate on feedback
Start processing feedback: Begin collecting and organizing feedback, linking it to Linear issues/projects, and closing the feedback loop with customers
Monitor and respond: Use the shared inbox to handle support requests, maintain inbox zero, and keep customers updated on feature progress
Productlane FAQs
Productlane is a platform that combines customer feedback management with support features, built on Linear. It allows companies to manage user feedback, customer support, and changelog notifications in one place.
Official Posts
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Analytics of Productlane Website
Productlane Traffic & Rankings
28.5K
Monthly Visits
#741189
Global Rank
#6561
Category Rank
Traffic Trends: Jul 2024-Sep 2024
Productlane User Insights
00:02:20
Avg. Visit DTabsNavuration
6.19
Pages Per Visit
41.91%
User Bounce Rate
Top Regions of Productlane
US: 36.23%
RU: 14.18%
GB: 5.87%
MX: 4.48%
IN: 4.46%
Others: 34.78%
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