Productlane Howto

Productlane is a comprehensive customer feedback management and support platform built on Linear that combines user feedback collection, support features, and roadmap management to help B2B SaaS companies build better products.
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How to Use Productlane

Sign up for Productlane: Create a free Productlane account at productlane.com
Connect Linear: Connect your Linear account by providing Productlane with read/write API access through Linear's API settings
Set up feedback channels: Configure your feedback sources by connecting email, Slack, Hubspot or other channels through integrations
Install the widget: Embed the Productlane widget in your app to collect feedback, handle support requests and share changelogs
Set up your customer portal: Create your public roadmap, support portal and changelog page to share with customers
Install Chrome extension: Add the 'Send to Productlane' Chrome extension to capture feedback from any webpage by highlighting text
Configure user recordings: Set up call recording capabilities using the built-in Productlane recorder or upload existing recordings
Add team members: Invite team members as editors (paid) or viewers (free) to collaborate on feedback
Start processing feedback: Begin collecting and organizing feedback, linking it to Linear issues/projects, and closing the feedback loop with customers
Monitor and respond: Use the shared inbox to handle support requests, maintain inbox zero, and keep customers updated on feature progress

Productlane FAQs

Productlane is a platform that combines customer feedback management with support features, built on Linear. It allows companies to manage user feedback, customer support, and changelog notifications in one place.

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