Productlane Howto
Productlane is a comprehensive customer feedback management and support platform built on Linear that combines user feedback collection, support features, and roadmap management to help B2B SaaS companies build better products.
View MoreHow to Use Productlane
Sign up for Productlane: Create a free Productlane account at productlane.com
Connect Linear: Connect your Linear account by providing Productlane with read/write API access through Linear's API settings
Set up feedback channels: Configure your feedback sources by connecting email, Slack, Hubspot or other channels through integrations
Install the widget: Embed the Productlane widget in your app to collect feedback, handle support requests and share changelogs
Set up your customer portal: Create your public roadmap, support portal and changelog page to share with customers
Install Chrome extension: Add the 'Send to Productlane' Chrome extension to capture feedback from any webpage by highlighting text
Configure user recordings: Set up call recording capabilities using the built-in Productlane recorder or upload existing recordings
Add team members: Invite team members as editors (paid) or viewers (free) to collaborate on feedback
Start processing feedback: Begin collecting and organizing feedback, linking it to Linear issues/projects, and closing the feedback loop with customers
Monitor and respond: Use the shared inbox to handle support requests, maintain inbox zero, and keep customers updated on feature progress
Productlane FAQs
Productlane is a platform that combines customer feedback management with support features, built on Linear. It allows companies to manage user feedback, customer support, and changelog notifications in one place.
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