LunaGPT Introduction
LunaGPT is an AI-powered chatbot platform that automates customer support by training on your company's data and integrating with tools like Crisp.
View MoreWhat is LunaGPT
LunaGPT is a versatile AI chatbot solution that enhances customer support and digital interactions. It uses advanced language models like GPT-3.5 and GPT-4 to create customized chatbots trained on a company's specific data and documentation. LunaGPT can be integrated with customer support platforms like Crisp to automate ticket handling, provide 24/7 instant support, and even assist with lead generation.
How does LunaGPT work?
LunaGPT works by ingesting a company's data from various sources like websites, PDFs, CSVs, and other documents to train a custom AI model. This model powers a chatbot that can be integrated into existing customer support systems. The chatbot uses natural language processing to understand customer queries and provide accurate, contextual responses based on the company's information. It can handle multiple requests simultaneously, auto-refresh its knowledge base, and adapt to different conversation styles. For platforms like Crisp, LunaGPT offers plugins that seamlessly connect the AI capabilities to the support widget on a company's website.
Benefits of LunaGPT
By implementing LunaGPT, businesses can significantly improve their customer support efficiency and availability. The AI-powered chatbot provides instant, 24/7 support, reducing wait times and improving customer satisfaction. It can handle a large volume of queries simultaneously, freeing up human agents to focus on more complex issues. The customization ensures that responses are tailored to the company's specific products and policies. Additionally, LunaGPT can assist with lead generation and qualification, potentially increasing sales opportunities. The auto-refresh feature keeps the chatbot updated with the latest information, ensuring accuracy and relevance in its responses.
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