KNOA
Knoa is a cloud-based task mining and user analytics platform that provides AI-powered observability of user interactions across enterprise applications to optimize business processes and improve productivity.
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Product Information
Updated:Jan 13, 2026
What is KNOA
Knoa Software, founded in 1987 and headquartered in New York, delivers enterprise solutions that monitor, measure, and manage how end-users interact with business applications. The platform specializes in task mining and user analytics for both SAP and non-SAP applications, offering unique insights into user behaviors, system performance, and process efficiency. Through its integration with SAP Signavio, Knoa provides comprehensive process observability for digital transformation initiatives.
Key Features of KNOA
KNOA is an enterprise software solution that combines task mining, user experience management, and AI-powered analytics to monitor and optimize how employees interact with business applications. It provides detailed insights into user behavior, system performance, and process efficiency across SAP and other enterprise applications, helping organizations reduce errors, improve productivity, and drive digital transformation.
AI-Powered Task Mining: Automatically captures and analyzes user activities across applications without pre-configuration, providing detailed metrics on active time, errors, and system response time
End-to-End Process Observability: Delivers complete visibility into business processes across enterprise applications, enabling process improvement and compliance monitoring
Integration with SAP Ecosystem: Seamlessly integrates with SAP Signavio Process Mining and other SAP tools, providing comprehensive process insights and transformation capabilities
Advanced Analytics Platform: Offers customizable dashboards, historical analysis, and interactive reports for actionable insights into user behavior and system performance
Use Cases of KNOA
Cloud Migration: Helps organizations plan and execute successful cloud migrations by providing detailed insights into current system usage and user behavior patterns
Digital Transformation: Supports business process optimization and digital transformation initiatives by identifying inefficiencies and improvement opportunities
Employee Training & Support: Enables targeted training programs and improved helpdesk support by identifying specific areas where users struggle with applications
Process Compliance: Monitors and ensures adherence to standardized business processes across the organization
Pros
Highly scalable solution capable of monitoring thousands of users
Reduces support calls by up to 70% and user errors by up to 50%
Works out of the box with multiple SAP interfaces without complex configuration
Cons
Primarily focused on SAP ecosystem
Requires significant investment in implementation and licensing
Historical analysis limited to 5 years of data
How to Use KNOA
Define Your Goal: Access the Admin Dashboard and describe what information you want to capture. The AI will automatically generate an appropriate interview structure based on your goal.
Share Access Link: Share the generated magic link with the relevant people (internal teams or external clients). No logins or installations are required.
AI Conducts Interview: The AI agent conducts the interview via chat or voice, asking follow-up questions and gathering detailed information automatically.
Generate Documentation: The AI synthesizes all collected information into structured documentation and reports that are ready to use. Reports can be exported in various formats like PDF, Markdown, etc.
Review & Utilize Insights: Access the generated documentation which includes process maps, flowcharts, and actionable insights. The information can be used for knowledge transfer, onboarding, or process improvement.
Create Reusable Templates: Build and save interview templates customized for your team or clients to maintain consistency across projects and enable easy reuse.
KNOA FAQs
Knoa Task Mining is a software solution that provides user and task metrics such as active and idle time, user and system errors, system response time, and full user journeys through SAP applications. It helps improve productivity by reducing end-user errors up to 50% and eliminating 90% of user issues.
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