Crisp Howto
Crisp is an all-in-one business messaging platform for startups and SMBs that combines live chat, CRM, chatbot, and knowledge base features to enhance customer engagement and support.
View MoreHow to Use Crisp
Sign up for a Crisp account: Go to crisp.chat and sign up for a free account or choose a paid plan. You'll need to provide basic information like your name, email, and password.
Add the Crisp chat widget to your website: After signing up, you'll get a unique code snippet to add to your website. Copy this code and paste it just before the closing </body> tag on your website pages.
Customize your chat widget: In the Crisp dashboard, go to Settings > Website > Chatbox. Here you can customize the colors, text, and appearance of your chat widget to match your brand.
Set up your Inbox: Go to the Inbox section to start receiving and responding to customer messages. You can invite team members and set up departments here as well.
Create automated messages: Use the Triggers feature to set up automated welcome messages or responses based on user behavior on your site.
Build a chatbot (optional): If desired, use the visual chatbot builder to create automated conversation flows to handle common questions.
Set up integrations: Connect Crisp to your other tools like CRM systems, email marketing platforms, etc. using the available integrations.
Monitor and analyze: Use the analytics dashboard to track conversation metrics, response times, and other KPIs to continually improve your customer support.
Crisp FAQs
Crisp is a business messaging platform for startups and SMBs that offers features like live chat, shared inbox, CRM, chatbot, knowledge base, and more. It allows companies to communicate with customers across multiple channels including website chat, email, and social media.
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