CrawlChat
CrawlChat is an AI-powered B2B tool that transforms website documentation into an interactive chatbot interface, allowing businesses to deploy automated support through website widgets, Discord, or Slack integrations with RAG-based answers.
https://crawlchat.app/?ref=producthunt
Product Information
Updated:Aug 20, 2025
What is CrawlChat
Founded by Pramod (@pramodk73), CrawlChat is an innovative platform designed to revolutionize how businesses deliver their documentation and handle support queries. It serves as a comprehensive solution that converts existing documentation, web content, and PDFs into an AI-powered knowledge base that can be accessed through multiple channels. The platform combines traditional support ticketing with AI-driven automation to create an efficient support workflow system.
Key Features of CrawlChat
CrawlChat is an AI-powered B2B tool that transforms documentation and web content into an interactive chatbot system. It scrapes website content, processes it into structured embeddings, and provides automated answers through multiple channels including website widgets, Discord bots, and Slack integration. The platform uses Retrieval-Augmented Generation (RAG) to ensure accurate responses based solely on provided documentation, while offering features like support ticket escalation, analytics tracking, and customizable chat interfaces.
Multi-Channel Integration: Seamlessly integrates with websites, Discord servers, and Slack workspaces, allowing users to access documentation through their preferred platform
Smart Content Processing: Automatically crawls and processes documentation from various sources including websites, PDFs, and other documents into AI-ready knowledge base
Support Ticket System: Includes an AI-driven support ticket system that automatically escalates queries to human support when AI cannot provide adequate answers
Analytics and Performance Tracking: Provides detailed analytics on chatbot performance, user interactions, and knowledge gaps to help improve documentation and support quality
Use Cases of CrawlChat
Technical Documentation Support: Software companies can use it to provide instant answers to developers' queries about their API or product documentation
Customer Service Automation: E-commerce businesses can implement it to handle basic customer inquiries and reduce support ticket volume
Educational Content Delivery: Educational platforms can use it to make their learning materials more interactive and accessible through conversational AI
Pros
No coding required for implementation
Supports multiple languages out of the box
Prevents AI hallucinations through RAG technology
Cons
Limited features in free plan
Learning curve for system prompt customization
API and MCP features not available in free plan
How to Use CrawlChat
Sign up for CrawlChat: Go to crawlchat.app and create a free account to get started. No credit card required for initial signup.
Create Knowledge Base: Add your documentation by either providing the URL of your online documentation for crawling, or upload documentation files directly to create the knowledge base.
Configure the Chatbot: Customize the chat widget's appearance, brand colors, text, and logo from the dashboard. You can also select your preferred AI model (OpenAI, Anthropic, Google, etc).
Integrate with Your Platform: Choose where to deploy the chatbot - website, Discord, or Slack. For website integration, copy the provided code snippet from the integration section and paste it into your website. For Discord/Slack, follow the bot installation instructions in their respective setup pages.
Enable Support Tickets (Optional): Configure the support ticket system if you want queries that can't be answered by AI to be escalated to human support. This can be enabled/disabled from the dashboard.
Monitor Performance: Use the analytics dashboard to track chatbot performance, including message scores, conversation rates, knowledge gaps, and user interaction patterns. Review support tickets and improve documentation based on common queries.
Fine-tune and Improve: Based on analytics and user feedback, update your knowledge base and documentation to address gaps. You can add new content by using '@crawlchat learn' command in Discord or updating the knowledge base directly.
CrawlChat FAQs
CrawlChat is an AI chatbot solution that turns your documentation and knowledge sources into an interactive AI assistant. It can be integrated into websites, Discord, or Slack to provide immediate answers from your docs, guides, or FAQs without requiring human support.
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