AppReply
AppReply is an AI-powered platform that automates responses to user reviews across Google Play and Apple App Store, enabling developers to manage app feedback efficiently with personalized replies in multiple languages.
https://appreply.co/?ref=producthunt
Product Information
Updated:Jun 13, 2025
What is AppReply
AppReply is a review management solution launched in March 2025 that helps app developers and companies automatically respond to user reviews on major app stores. As a cost-effective alternative to existing solutions, AppReply offers both AI-powered and template-based responses to streamline the process of engaging with user feedback. The platform integrates securely with Google Play's API and Apple App Store Connect to function as a support agent for managing app reviews.
Key Features of AppReply
AppReply is an AI-powered automation platform that helps developers and app owners manage and respond to user reviews across Google Play and Apple App Store. It offers personalized auto-replies using AI that learns from previous responses, supports multiple languages, and provides various response modes from canned templates to fully custom AI-generated replies, all while maintaining brand consistency and security compliance.
AI-Powered Response Generation: Uses advanced AI (AppReply MAX) to create personalized responses based on historical reply patterns and adapts to your communication style across multiple languages
Flexible Response Templates: Offers both predefined templates for exact control and AI-enhanced template variations that can be automatically translated into 94+ languages
Real-time Review Management: Provides a comprehensive dashboard with real-time review monitoring, powerful filtering, and instant response capabilities for both app stores
Enterprise Security: Features AES-256 encryption, GDPR compliance, and secure integration with app stores while maintaining data privacy
Use Cases of AppReply
Mobile Game Studios: Automatically respond to high volumes of player feedback and manage community engagement across multiple games
Global App Developers: Handle multilingual user reviews and maintain consistent communication across different regions and languages
Customer Support Teams: Streamline review management and reduce response time while maintaining personalized interactions with users
App Marketing Teams: Improve app store ratings and visibility by maintaining high response rates to user reviews and encouraging positive feedback
Pros
Significantly more affordable than competitors (10-35x cheaper)
Quick setup process (under 10 minutes)
High automation capability (can handle up to 100% of reviews)
Strong security and compliance features
Cons
Limited to Google Play and Apple App Store platforms only
Requires at least 15 pre-defined responses per automation
May need regular template updates to maintain response quality
How to Use AppReply
Set up app store integrations: Connect your apps by either using Google Play's official API or inviting [email protected] as a Support Agent in App Store Connect. Integration takes less than 10 minutes.
Create response templates: Set up at least 15 pre-defined response templates that match your brand's tone. You can either choose from existing templates or create your own custom responses.
Configure automation rules: Establish rules based on keywords, language, ratings and other criteria to trigger specific automated responses to reviews. This helps manage high volumes of feedback efficiently.
Enable AppReply MAX (Optional): If you want AI-powered personalized responses, activate AppReply MAX which learns from your team's past replies and adapts to your communication style across 100+ languages.
Monitor review feed: Use the real-time review feed to track incoming reviews. Apply filters by time range, response status, keywords, and ratings to sort and manage reviews effectively.
Generate responses: Choose between using pre-defined templates, AI-enhanced template variations, or fully custom AI responses to reply to reviews. Responses can be automated or manually triggered.
Track performance: Monitor your response rates, user sentiment trends, and app store ratings to measure the impact of your review management strategy and make adjustments as needed.
AppReply FAQs
AppReply is an AI-powered platform that automates responses to user reviews on Google Play and the Apple App Store. It helps businesses manage app reviews, boost ratings, and save support hours by providing personalized replies.
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